## **Hyangin 1-Year Limited Warranty**

Thank you for choosing Hyangin. We stand behind the quality of our products and are proud to offer a **1-Year Limited Warranty** from the date of purchase.

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### 🛡️ **Warranty Coverage**

This warranty covers:

* Manufacturing defects in **materials and workmanship**;
* Functional failures that occur under **normal usage conditions**;
* Applicable only to **original purchasers** with valid proof of purchase (eBay order ID or invoice).

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### ❌ **What Is Not Covered**

This warranty **does not cover**:

* Damage caused by misuse, abuse, accident, or unauthorized modification;
* Normal wear and tear, cosmetic damage (scratches, dents);
* Damage caused by improper installation, operation outside the intended use, or failure to follow user instructions;
* Products purchased from unauthorized resellers or second-hand.

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### 🔧 **How to Make a Warranty Claim**

If you believe your product is defective and under warranty:

1. Contact us via **eBay Messages** with your **order number**, issue description, and photos/video (if applicable);
2. Our support team will respond within **1–2 business days** to assist with troubleshooting or claim processing;
3. If approved, we will repair, replace, or refund the item at no cost to you (at our discretion).

> *In most cases, we will cover the return shipping cost if the issue is confirmed to be warranty-related.*

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### ⏳ **Warranty Period**

* The warranty is valid for **12 months** from the date of purchase;
* Replacements do **not extend** the original warranty period.

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### 📬 **Need Help?**

For any questions, feel free to contact us through **eBay Messages**. Our team is here to help and ensure your Hyangin product performs reliably.

## **Return Policy for eBay Store (U.S. Buyers)**

We want you to be 100% satisfied with your purchase. If you're not happy, we’re here to help.

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### 📦 **30-Day Return Policy**

We accept returns within **30 days** of delivery. To qualify for a return:

* The item must be **in the same condition** you received it (unused, undamaged, and in original packaging);
* Include all accessories, manuals, and tags;
* Returns must be initiated through eBay’s return process.

> **Note:** Items marked *“Non-returnable”* or *“Final Sale”* in the listing are not eligible for return unless they arrive damaged or defective.

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### 🛠️ **Damaged or Defective Items**

If your item arrives damaged, defective, or not as described:

* Please contact us **within 48 hours** of delivery via eBay Messages;
* Upload clear photos of the damage or issue;
* We will offer a replacement, exchange, or full refund.

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### 💰 **Refunds**

* Refunds will be issued to your **original payment method** once the item is received and inspected;
* Original shipping fees are **non-refundable**, unless the return is due to our error;
* Refunds are typically processed within **3–5 business days** after return receipt.

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### 🚚 **Return Shipping**

* If the return is due to **buyer’s remorse** (e.g., changed mind, ordered by mistake), the **buyer pays for return shipping**;
* If the return is due to a **seller issue** (e.g., wrong item, damaged), we will cover return shipping.

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### 📌 **Important Notes**

* All returns must be **authorized through the eBay return process**;
* Please pack the item carefully to prevent damage during return transit;
* Items returned in **used or damaged condition** (not due to our fault) may be subject to a **partial refund**.

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### 📬 **Need Help?**

Please reach out to us via **eBay Messages** with any questions or concerns. We’re happy to assist!

## **Shipping Policy**

At Hyangin, we aim to deliver your order safely and quickly. All orders are handled with care and shipped from our U.S. warehouse.

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### 🚚 **Shipping Within the United States**

* **Processing Time**: Orders are processed within **1–3 business days** (excluding weekends and holidays).
* **Standard Shipping**: Delivery typically takes **2–5 business days**, depending on your location.
* **Expedited Shipping**: Available at checkout (if applicable).
* All orders include **tracking** and are shipped via trusted carriers such as **UPS, FedEx, or USPS**.

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### 🆓 **Free Shipping**

We offer **free standard shipping** on all U.S. orders unless otherwise stated.

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### 🔒 **Order Tracking**

Once your order ships, a tracking number will be uploaded to eBay and emailed to you. You can track your shipment at any time via eBay or the carrier’s website.

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### ⚠️ **Shipping Restrictions**

* We currently ship to the **contiguous United States only**.
(Shipping to Alaska, Hawaii, Puerto Rico, or U.S. Territories may not be available or may incur additional fees.)
* **No PO Box or APO/FPO addresses** for large or bulky items.
* We do **not** ship internationally at this time.

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### 📦 **Delivery Issues**

* If your tracking shows “Delivered” but you haven’t received your item, please contact us within **3 days**.
* Please inspect your package upon arrival. In case of **visible damage**, report it to us within **48 hours** with photos for claims processing.

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### ❓ **Questions?**

If you have any questions or need to make changes before your item ships, please contact us through **eBay Messages**. We’re happy to help!

We’d love to hear from you!
eBay protects your privacy by hiding full phone numbers and email addresses in the order details.
No worries — you can still reach us easily:

💬 Send us a message on eBay — we’ll reply quickly during business hours.
📞 Need our phone or email? Just place your order and then ask us — we’ll be happy to share our contact info for faster service.

Your questions are always welcome, and we’re here to help before and after your purchase!