💕 【Delivery & Dispatch】 Under normal conditions, delivery will take between 3 and 8 working days after dispatch, depending on your location. Remote areas will required longer delivery time. If you are given a tracking number, please use it to track the delivery status of your order.

🚚 【Courier Partners】 We work with different courier partners to provide reasonable freight costs and quality service. The type of courier used is dependent upon size and weight of each item and the delivery location.

⏱️ 【Dispatch Time】 We aim to dispatch all products within one working day after your full payment is made.

⚠️ 【Cancellation After Dispatch】 If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable. Additional postage fees may apply for re-delivery or re-direction requests.

😊 【Return Policy】 We offer a return policy. Please contact our customer service immediately if any of the following apply:

• You have changed your mind and wish to return the item.
• The product was damaged during shipping.
• You wish to make a warranty claim for the purchased product (details can be found in our warranty terms and conditions).
• You are not satisfied with the item you received.

📧 【Return Instructions】 Please follow the return instructions we will send to your registered email address. All returns must be initiated through our customer service.

🚫 【No Returns Without Return Instructions】 Please do not return any items before receiving the relevant instructions from us. Otherwise, we will be unable to process your return.

💰 【Returns for personal reasons, shipping costs will be refunded】 If you wish to return an item for personal reasons, we will deduct the shipping costs incurred from your refund. This policy also applies to cancellations after shipment.

📦 【Returns after opening the original packaging】 If you wish to return an item after opening the original packaging, the product must be repackaged and undamaged.

💖 【MERACH】 is a leading provider of high-end home fitness equipment, dedicated to revolutionizing the fitness experience within households.

👨‍🔬 【Our Core Team】 brings years of deep industry expertise in R&D, manufacturing, sales, and brand management, leading to remarkable achievements in the fitness equipment sector.

📱 【In addition to our premium hardware offerings】 —such as treadmills, spin bikes, elliptical machines, rowing machines, and massage guns—we have also developed the innovative "MERIT Ultra Fat Burning" app. Our commitment to creating a high-quality, all-encompassing, and intelligent home fitness ecosystem is at the forefront of our mission, ensuring that our customers enjoy a seamless and effective workout experience in the comfort of their own homes.

🌐 【We have a cutting-edge online operating system】 and an excellent customer support team; we can respond to emails quickly, deliver on time and provide excellent after-sales services.