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| Section | Dimensions | Design Feature |
|---|---|---|
| Overall Exterior | 166×101×73cm | Streamlined caterpillar contour |
| Seat Area | 143cm (length) × 65cm (depth) | 37cm thick cushion |
| Backrest | 43cm height | Ergonomic curvature |
| Base | 3.3cm thickness | Low-profile stability |
✅ Spacious Comfort
✅ Premium Materials
✅ Easy Maintenance
• 1 × Orange Three-Seat Caterpillar Sofa
We accept PayPal, Visa, MasterCard, American Express, Discover, and eChecks (via PayPal).
Please note,
Shipments for eCheck payments will be held until the payment clears.
Payment must be completed within 7 days of purchase to avoid an unpaid item (UPI) case.
Ensure your shipping address is correct before paying, as we can only ship to the address provided in your order.
We ship to all regions across Canada, including rural and remote areas. Please note that deliveries to remote or regional locations may incur additional shipping fees, which will be calculated and displayed in your order details at checkout.
With strategically located warehouses, most orders arrive within 3-7 business days. If an item is out of stock at the nearest fulfillment center, it may be shipped from a more distant location, extending delivery to up to 8 business days.
Please verify your shipping address before checkout. We can only ship to the PayPal-verified address provided at the time of purchase. If your order hasn’t been processed yet, we’re happy to update the address upon request.
FAQs
1. I just purchased an item from you—when will it ship?
Orders placed by 12:00 PM (Toronto time, EST) on a business day typically ship the same day. Orders placed after that time usually ship the next business day.
2. My order shows as “shipped” with a tracking number, but it’s not appearing in shipping system—what’s going on?
Once we print the shipping label and stage your package for carrier pickup, it may take up to 24 hours for tracking information to appear in carrier system. If there’s still no update after 24 hours, please contact our Customer Service team for assistance.
3. Can you ship to rural and remote areas address?
We ship to all regions across Canada, including rural and remote areas. Additional shipping fees may required, which will be calculated and displayed in your order details at checkout.
4. What is Aosom’s Cancellation Policy?
We aim to process orders within one business day (excluding weekends and holidays). If you request a cancellation on the same day as purchase, we can usually stop the shipment and issue a refund within 1–2 business days.
If the item has already shipped, we’ll attempt to request a Return to Shipper (RTS) through the carrier. However, this isn’t always successful. In such cases, you may need to refuse delivery when the carrier arrives. Once the item is confirmed to be returning to us, your refund will be processed within 2–3 business days.
We accept returns for any reason within 30 days of purchase, and select products qualify for free returns.
To initiate a return, please message us through the marketplace where you made your purchase to request an RMA (Return Merchandise Authorization). Do not ship items back without an RMA, as unauthorized returns may be lost or refused. For quality issues, we may ask for photos to assess the best resolution-such as replacement parts, a full unit replacement, or a refund. Providing clear images upfront helps us resolve your request faster. In many cases, we can waive the physical return entirely, using your photos as proof to process an exchange or refund immediately—saving you time and hassle.
Once a return is received (or when we confirm that photos suffice as your return), please allow 2–3 business days for your refund to be processed.
