This textbook titled "Idea a Day for Call Centre Managers" by Kevin Hook is a valuable resource for those in management and marketing positions. With 192 pages of insights and practical advice, it is a must-read for anyone looking to improve their skills in this field.

The book is in paperback format and was published by Callcraft in 1998. It covers a range of topics related to management and marketing, making it a versatile addition to any collection. The book measures 210 mm in height and is written in English. Whether you are a student, a professional or simply interested in the subject, "Idea a Day for Call Centre Managers" is a great choice.