• We give you the postage costs at the checkout. Most shipping is free.
• All items are dispatched from our warehouse in Sydney，Australia.
• We currently only dispatch to addresses within Australia.
• Our warehouse is accessible to the public，so we offer a pick-up option.
• Under normal conditions, your package should be arrived in 3 to 10 business days. If you want it faster, select express postage for 1 to 3 business day delivery. Remote areas will required longer delivery time. If you are given a tracking number, please use it to track the delivery status of your order.
• We aim to dispatch all products within one working day after your full payment is made. If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable.
• We work with different courier partners to provide reasonable freight costs and quality service. The type of courier used is dependent upon size and weight of each item and the delivery location.
• We know lost, damaged, or delayed parcels are frustrating. Speak to us and we will quickly help you out.

• normal wear and tear
• damage caused by accidents, misuse, negligence, lack of maintenance, carelessness, natural disasters, kids, pets and so on
• commercial use of non-commercial equipment (unless allowed by the manufacturer)
• modification by an unauthorised person

We accept returns. Please contact our customer service team immediately if:

• You changed your mind and wish to request a return
• Your product was damaged during transit
• You wish to make a warranty claim for any product you have purchase
• You are not satisfied with any product that you have purchased.

• Return shipping costs are paid for by you
• A restocking fee may apply if the item is not returned in its original condition and packaging
• Cancelling your order when it is in transit counts as a return.