Welcome to Coco Lux Lane, your go-to destination for stylish, versatile women's clothing! We believe that fashion should be an empowering experience, allowing you to showcase your unique personality and express your individuality. Our carefully curated selection features the latest trends and timeless classics, perfect for every occasion—from everyday essentials to statement pieces.

At Coco Lux Lane, we prioritise quality and comfort without compromising on style. Each item is handpicked to ensure that you not only look good but also feel great in what you wear. We are committed to offering a range of sizes and styles, celebrating diversity and inclusivity in fashion.

Our mission is to provide you with an enjoyable shopping experience, complete with exceptional customer service and fast, reliable shipping. We want you to feel confident and beautiful in our clothes, and we’re here to help you find the perfect fit for your lifestyle.

We accept payment by PayPal and Credit / Debit cards entered on eBay only. 

We aim to provide you with a seamless shopping experience, including fast and reliable shipping. Here's what you need to know about our shipping process:

Order Processing: All orders are processed within 1-2 business days after purchase.

Delivery Time: Once your order is processed, it will be delivered within 5-12 business days.

Please note that delivery times may vary slightly during peak periods or due to unforeseen circumstances. If you have any questions about your order or shipping, feel free to contact our customer support team.

Enjoy shopping at Coco Lux Lane!

At Coco Lux Lane, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return policy for eligible items. Please review the guidelines below:

Eligibility for Returns:

• Items must be returned within 30 days of the delivery date.
• Items must be unworn, unwashed, and in their original condition with all tags attached.
• For hygiene reasons, we cannot accept returns for undergarments, swimwear, or earrings.

Return Process:

1. Contact Us: Notify our customer service team within 30 days of receiving your order to request a return. Please provide your order number and reason for the return.
2. Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Packaging: Securely package the items in their original packaging if possible. Ensure that the return label is visible and covers any previous shipping information.

Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved returns will be refunded to your original payment method within 7-10 business days. Shipping fees are non-refundable.

Exchanges: We do not offer direct exchanges at this time. If you need a different size or colour, please return the original item and place a new order.

At Coco Lux Lane, we are committed to providing our customers with the best possible online shopping experience.

This includes a commitment to excellent customer service, even after your order has been delivered. Please feel free to submit any questions or inquiries regarding your order by sending us a message through the eBay messaging system.

Our customer service department will respond to eBay messages within 24 hours Monday - Friday, 9 am - 5 pm AEST.