Shipping Information

We proudly offer worldwide shipping to most countries . All postage is charged at Australia Post rates, with no additional handling fees or profiteering from shipping charges.

We offer combined postage for multiple purchases and will refund you the difference if the actual shipping costs are significantly less than what you paid.

Combining Your Order

To qualify for combined postage, you must combine your order on eBay before making a payment. Once a payment is made through eBay checkout, we are unable to edit your order. We recommend using the "Add to Cart" feature instead of "Buy It Now" to ensure all your purchases are combined into a single transaction at checkout, which helps you receive all applicable discounts.

Placing an Order and Our Policies

All purchases are considered final. Please ensure you are certain of your purchase before committing to buy, as we do not accept returns for change of mind. We encourage you to ask any questions and clarify all details before placing a bid or making a purchase.

If you believe the postage costs calculated by eBay are incorrect, please contact us for a quote. Be sure to include a list of all items you wish to purchase, your postcode, and your preferred shipping service (e.g., Parcel Post or Express Post). We will provide a confirmed price.

Local Pickup

Local pickup is welcome from our Beenleigh store. To comply with eBay policy, you must complete your purchase through the platform before we can disclose our contact details, including our address, phone number, and email.

Once your purchase is complete, please contact us to arrange a collection time. We ask that you allow us to prepare your order for your arrival. If you are charged for postage at checkout, a full refund of postal charges will be processed upon collection of your order.

Collection Times:

• Monday to Friday: 9:00 am - 4:00 pm
• Saturday: 9:00 am - 2:30 pm
• We are closed for collection on Sundays and all public holidays.

Retail Stock Information

Please note that we are a retail store, not a wholesale manufacturer. In most cases, the quantity of stock displayed on our eBay store reflects our current on-hand quantity. We are unable to adjust, customise, or create items to a specific order.

Our Postage Promise

If the actual postage costs for your order are significantly less than the amount you were charged, we will refund you the difference.

Shipping Information

We ship all orders using Australia Post, Sendle or similar services from Monday to Friday, excluding public holidays. All postage charges are calculated at standard Australia Post rates, and we do not profit from shipping fees.

For an accurate postage quote, please ensure you are signed in to eBay and that your delivery postcode is correct. To receive combined postage discounts, be sure to complete all of your purchases before making a payment at checkout.

Delivery Estimates

Delivery times are estimates and are not guaranteed, as they are dependent on Australia Post.

• Parcel Service East Coast Capital Cities: Delivery is estimated to be 2-6 business days, but please allow up to 10 working days.
  Letter service: 4-8 business days
• WA, TAS, NT, SA & Rural Australia: Delivery is estimated to be 3-10 business days, but please allow up to 14 working days.
  Letter service: 4-10 business days

Shipping by Letter Service

If you select the Letter Service as your shipping option, please note this is a budget service with minimal packing. Australia Post does not offer tracking or fragile item handling for this service. Items shipped via this method are sent at the buyer's risk.

For more secure packaging and tracking, we offer both Parcel and Express Post services at eBay checkout.

Important Note: As of 15 April 2024, Australia Post has implemented new timeframes for letter delivery. Regular letter service now has an additional 1-2 business business day for estimated delivery, and letters are delivered every second business day.

Local Pickup

Local pickup is welcome from our Beenleigh store. To comply with eBay policy, you must complete your purchase through the platform before we can disclose our contact details, including our address, phone number, and email.

Once your purchase is complete, please contact us to arrange a collection time. We ask that you allow us to prepare your order for your arrival. If you are charged for postage at checkout, a full refund of postal charges will be processed upon collection of your order.

Collection Times:

• Monday to Friday: 9:00 am - 4:00 pm
• Saturday: 9:00 am - 2:30 pm
• We are closed for collection on Sundays and all public holidays.

Important Policies

• Goods sent without tracking are sent at the buyer's risk. We are not liable for any orders lost in transit if sent via an untracked letter service. We offer tracked Parcel Post and Express Post as alternative options at checkout.
• Postage charges are non-negotiable. Please be aware that sellers offering "free postage" often include these costs within the item's price. Our postage is charged separately and transparently.
• Delivery dates are based on Australia Post's estimates and do not account for unforeseen delays, such as peak postal periods, international customs processing, public holidays, or natural disasters. For this reason, we cannot guarantee any delivery date.

Shipping Schedule

Orders with cleared payment received by **5:00 pm AEST** from Monday to Thursday will be dispatched the following business day. Orders placed after 5:00 pm on Thursday, or on Friday, Saturday, or Sunday, will be shipped on the following Monday.

Our Postage Promise

We are committed to fair and transparent shipping costs. If your actual postage costs are significantly less than what you were charged, we will refund you the difference.

General Shipping Information

We ship all orders using Australia Post. To ensure accurate postage quotes, please confirm that your delivery country and postcode are correctly set on eBay. All postage charges are calculated at Australia Post rates. Please remember to combine all of your orders at checkout before making a payment to receive any available shipping discounts.

International Shipping

For all international shipments, we are required by customs to provide the recipient's full name, address, and telephone number on all documentation. Failure to provide this information or providing false details may result in your parcel being refused entry into the destination country.

• International Delivery Estimates: Air Mail typically takes a minimum of 10-15 business days to arrive. Please allow up to 21 business days for delivery.
• Regional Delays: Buyers from Canada, Northern Europe, the Nordic countries, and surrounding areas should anticipate delivery to take up to 30 days due to strict border security and customs processing in these regions
  Buyers from the U.S.A.: Delivery delays are expected due to new tarrif regulations.

Please note that delivery times can be affected by customs processing and border security. Your order may be delayed if it is held for inspection or due to processing backlogs. We appreciate your patience, as international packages travel a long way and must pass through many security checks, transport companies, and postage carriers before they can be safely delivered.

Customs, Duties, and Import Tax

International customers are responsible for paying any import duties or sales tax charged upon delivery. This is a local tax levied by the customs authorities of your destination country and is based on the value of the goods.

Please be aware that eBay now collects taxes and import duties on behalf of buyers in certain countries, such as New Zealand, the United Kingdom (for goods up to £135), and most EU countries. For more information, please refer to your country's eBay help page or customs website, as other local taxes may still apply.

Shipping Schedule and Important Policies

Orders with cleared payment received by 5:00 pm AEST from Monday to Thursday will be dispatched on the next business day. Orders with cleared payment received after 5:00 pm on Thursday, or on Friday, Saturday, and Sunday, will be shipped on the following Monday. We ship from Monday to Friday, excluding all Queensland public holidays.

• Non-Guaranteed Delivery Dates: All delivery times are estimates based on Australia Post's service standards. They do not account for unforeseen delays, such as peak postal periods (e.g., Christmas), national holidays, adverse weather, or international customs processing. As we have no control over these factors, we cannot guarantee any delivery date.
• Untracked Letter Service: Items sent via an untracked letter service are sent at the buyer's risk. We are not liable for any orders lost in transit if this service is used. For peace of mind and security, we strongly recommend selecting our Parcel Post or Express Post services, both of which include tracking.
• Postage Costs: Our postage and handling costs are calculated based on location, item size, and weight, in accordance with Australia Post rates. There are no hidden fees. Please note that postage charges are not negotiable.

Our Commitment to You

We are committed to ensuring your satisfaction. If you encounter any problems with an item you've received, please contact us immediately via email or eBay messaging. We are eager to resolve any issues and kindly request you give us the opportunity to fix any mistakes before leaving feedback.

Please note that leaving feedback before an issue is resolved signifies your acceptance of the item in its received condition. In this case, the sale is considered final, and we will not accept further returns or issue refunds.

Returns and Refunds Policy

All of our items are covered by a 100% money-back guarantee against faults and are guaranteed to match the description provided in our listing, including material, size, weight, and condition.

Under Australian Consumer Law, we reserve the right to have an item assessed by a qualified professional before issuing a refund or replacement. At our discretion, we may offer a repair, replacement, or refund. Please note that we do not issue full or partial refunds without the return of the goods.

To make a warranty claim, please contact us with details and a photograph of the fault.

When We Cannot Accept a Return

We do not provide refunds or accept returns for the following reasons:

• Change of Mind: We do not accept returns if you simply change your mind, find a cheaper item elsewhere, or decide the item doesn't meet your personal preferences (e.g., "it didn't match my outfit" or "it's not pretty enough").
• User-Caused Faults: Returns will not be accepted if a fault is caused by the user, whether intentionally or accidentally, or if the item was used in a way it was not designed to be used.
• Advertised Faults: We do not accept returns for any fault that was clearly stated in the item description.
• Digital Media: We cannot accept returns for digital media (e.g., DVD, Blu-ray) that is not compatible with the advertised region coding.
• Non-Returnable Items: We do not accept returns for any item marked as non-returnable in our listing.

The Returns Process

Returns must be received by us within 30 days of the sale date and must be returned with their original packaging, where applicable.

• The buyer is responsible for paying return shipping costs.
• Return shipping costs will be refunded to you only if the item is found to be faulty and the fault was not caused by you.

To ensure a smooth process, we reserve the right to have any returned item professionally checked and tested before issuing a refund or replacement. We encourage you to read the item description carefully, view our Frequently Asked Questions (F.A.Q), and contact us with any questions before making a purchase.

Frequently Asked Questions

Our Guarantees

We guarantee all items to be as stated in the listing. For instance, if an item is listed as 9ct gold, it has been tested and is guaranteed to be a minimum of 9ct gold. Similarly, if a stone is described as a diamond, we have tested it and guarantee it is a diamond.

We also guarantee our products against faults not stated in the listing. New goods come with the manufacturer's warranty where applicable, and all other items are covered by a 30-day warranty against faults. To make a warranty claim, please contact us with details and a photograph of the fault. We reserve the right to have the item professionally assessed and, at our discretion, will offer a repair, replacement, or refund. We do not cover goods damaged by user error or misuse.

Shipping & Delivery

Do you combine shipping?
Yes, we will happily combine multiple purchases into a single order. You must combine your purchases on eBay before checkout and payment. Shipping is calculated based on the size, weight, and destination of your order at Australia Post rates.

Will you discount postage charges?
We do not discount postage charges as we do not profit from them. Our rates are based on the actual cost to pack and post your order. Please be aware that sellers offering "Free Post" typically incorporate these costs into the item's price.

Is my order trackable?
This depends on the shipping option you select. Parcel Post, Express Post, and Registered mail are all trackable services. Items sent via a standard letter service are not trackable and are sent at the buyer's risk.

Delivery Estimates
Any delivery estimates provided are a guide only and are not guaranteed. They are automatically generated by the platform and do not account for public holidays, industrial disputes, natural disasters, or customs processing delays. We recommend choosing Express Post at checkout if you require a faster delivery.

International Orders

Required Information:
For all international shipments, customs regulations require your full name, address, and telephone number. Failure to provide this information may cause delays or result in your parcel being rejected by the destination country's customs.

Customs and Import Duty:
Your purchase may be subject to customs duty or sales tax upon delivery. This is a local tax collected by your government on imported goods. Payment of all import taxes is the responsibility of the buyer upon receipt of the goods. We recommend checking your local government's website for more information.

Please note that eBay now collects taxes and import duty for some countries, such as New Zealand and the United Kingdom (for goods up to £135), on your behalf.

Returns & Refunds

Change of Mind:
For "Buy It Now" purchases, we do not generally accept returns for a change of mind. However, we may consider an exchange or refund if the item is unused, unopened, undamaged, and in its original packaging. Please be aware that postal charges are not refundable, and the buyer is responsible for return postage. We reserve the right to refuse a return for a change of mind.

Disclaimer

• Retail Prices (RRP): All RRPs are provided by the distributor and are accurate at the time of listing but are subject to change without notice.
• Measurements: All measurements are taken from the item's widest points and are to be considered a guide only.
• Accessories: Any accessories, props, or stands pictured are not included unless otherwise stated in the item description.
• Product Images: All images are for illustrative purposes only and may be enlarged to show detail. Please refer to the item description for accurate details before purchasing.
• Information Accuracy: While we make every effort to ensure the accuracy of the information in our listings, any errors or omissions are unintentional. The information is provided "as is," without a guarantee of completeness or accuracy. Beenleigh Traders is not liable for any action taken in reliance on this information.