Your satisfaction is our top priority and we implement rigorous quality assurance procedures prior to the despatch of your item to ensure this. If you have any concerns with regards to your purchase please contact via us eBay messages at the earliest and our customer services department will resolve your query within the same working day.
We provide accurate and complete descriptions for all our product and we do not over-state the product features and configurations. All products are implicitly photographed. However varying devices, monitors and system configurations might alter the hue or tones to the real life shade. These are beyond our control and responsibility.
If for any reason you are not pleased with your purchase, please contact us within 7 days of receipt of your order and the item must be returned to us within 30 days of the receipt of your order. You will receive a refund of the item price less the P&P charge incurred by us to deliver your order. In order to expedite this refund in the quickest possible manner we require the item is returned back to us un-opened, unused and with all original documents. All the seals and packaging must be intact and in the original condition; with all packaging undamaged and in an as sold condition. Items that are returned to us otherwise will not liable for any refund.
When returning, the cost of posting the return must be paid by you. Please ensure it is well wrapped and insured for transit. Retain the proof of posting certificate; we are not responsible for returns going missing in transit and we are not liable or able to accept or process your refund for damaged returns. If the item is delivered to us damaged we will inform you immediately so you can claim from your post or courier company.
Please also include your eBay user name, address, date of purchase and item number in the parcel. Your refund will be processed once the item is received by us and is inspected and processed in line with our procedures. Please contact us via eBay messages for our returns address.
All postage and packaging charges incurred by us are non-refundable and will be deducted at the time of the refund from the item price.
In the unlikely event of a faulty or damaged item being received by you, please ADD the reason F/D10 in your eBay message to us. This will ensure a quick resolution - which based on the issue may be a missing spare part or replacement being sent out to you - by the relevant QA technician within the same working day. We have our own dedicated inhouse QA technicians to ensure a quality hassle free shopping experience.