Shipping Policy:
1. Items are usually shipped 1-3 business days after payment has been received.We do not ship on weekends and holidays
2.Sellers are not responsible for service transit time. Transit times are provided by the carrier, exclude weekends and holidays, and may vary with package origin and destination, particularly during peak periods.
3. Delivery time depends on destination and other factors, it may takes up to 20 days. If you don't receive the item after 30 days, please contact us, we'll investigate and solve the delivery problem.
4.International buyers are responsible for duties and customs fees.We are not responsible for any customs duties or import taxes (if any)
5.Buyer from remote area should pay 35 USD more for the remote delivery service.(Only for Business Express )
Payment Method:
1. Payment methods accepted : Paypal only.
2. All major credit cards are accepted through our secure payment processor PayPal.
3. Payment must be received within 4 business days of auction closing.
4. We only ship to the confirmed address provided by ebay. Before you pay, please make sure your address in ebay matches the address you would like us to ship to.
Returns Policy:
1.One Year Warranty. Buy with confidence!
2. Refund or replacement request is available only requests within a week after parcel received & returning the item as the same condition as received.Please include your eBay ID and brief description of defective problem in your return package.
3. Defective situation must be noticed within 7 days after delivery.
4. Buyer must pay the return postage for any return reason.In return,we will pay the shipping fee for send it back to you.
5.Replacement or refund will be issued after the items are recevied by us in good condition.
Feedback:
1.We maintain all excellence 5 star DSR and strive for 100% customer satisfaction! Feedback is very important to us.
2.Please do not give us any bad feedback. Or contact us before you open a case. If you can do as we say, we will be very grateful.Please give us the opportunity to resolve any problem.
Duties:
1.Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's' customs office to determine what these additional costs will be prior to bidding/buying.
2.These charges are normally collected by the delivering freight (shipping) company or when you pick the item up, do not confuse them for additional shipping charges.
3.Custom holds and delays vary from country to country and are beyond the control of the seller. Please do not hold us responsible for delivery delays caused by customs related issues. Thank You!
WARRANTY:
Our Y&H store products support a 2-year warranty period. Please contact us as soon as possible if you encounter any problems.
If any problems occur within the one-year warranty period, we will provide after-sales accessories for free.
If it exceeds one year, we still provide after-sales service, but the after-sales accessories need to be paid by yourself.
Please rest assured to buy and enjoy our service.
RETURNS:
We support a free return policy within 30 days. If you encounter any problems, please contact us through eBay messages as soon as possible and inform us in detail the reason for your return request. We will reply to your message within 24 hours.
You have requested a return and we will provide you with a free return.
Once the returned items arrive at our warehouse and are evaluated, your refund will be processed.