- Buyers must pay ALL shipping costs and any extra fees if the orders are cancelled not due to products’ problem.
- We may charge up to 30% handling fee of the item's price for order cancellation/ return request made after the package is shipped out within 30 days no matter the package is delivered or not.
+ If package is already received, please send back to us by the address we provide and send the tracking number to us through eBay Message.
+ If the package is not received, please reject the package when it is delivered. The package will be sent back to us when we get the information from the delivery company.
Refund:
- Refund will be offered after we receive the return items and have a complete check (with no damage, missing parts, or have any obvious signs of use). We have the right to not make a full refund for any of cases mentioned.
- A full refund is ONLY offered when: - Order is unshipped. – Wrong item sent/ Defective items. – Package lost during delivery process (We will confirm with delivery company and resend the item; a full refund will be made if buyers are not willing to wait for the resend package).