Payment Policy
• We accept the following payment methods:
• PayPal
• Cheque/ Postal order
• Bank transfer
• Unpaid orders are automatically actioned by Ebay after 2 working days.
To ensure that you do not receive an unpaid reminder, please pay prior to this 2-day limit.
• Orders will normally be processed within 24 business hours of cleared payment (Monday-Friday):
Despatch Policy
• Despatch will normally be within 48 business hours maximum of cleared payment: During UK holiday periods, delays in processing/ despatching may occur.
Please disregard any 'delivery times' given by Ebay on this selling platform, as these are highly unreliable and cause a lot of friction between seller and buyer if the order does not arrive by the expected date given by the Ebay seling platform.
We despatch within 48 Business hours-guaranteed.
• UK Mainland delivery is charged at the current Royal Mail/courier charge where applicable.
• No International Postage using Royal Mail Airmail or surface mail:
• We ONLY use our international bulk courier service for overseas orders over 2 Kilo:
• No Delivery unless the full & correct confirmed postal address is used, together with a contact telephone number:
• No P.O. Box Delivery
• Our full terms & conditions can be found on the Ebay selling platform.
• If your order does not arrive within 7 WORKING days of despatch (buyers always receive an automated Ebay despatch email at the time of despatch), please contact us immediately for advice on how check its progress.
Please do NOT contact us before 7 working days have passed. There are 5 working days in each week- Monday to Friday.
• By purchasing from us you are agreeing to our full terms & conditions.
Returns Policy
• Returns are accepted
• UK residents are also covered by extra legislation and may return the product to us for any reason within 7 days after receiving the product.
• We will pay for all return postal costs, provided that the following applies.
• All returned goods must be in an 'As new' condition and should not have been used or damaged in any way.
Goods must still be sealed within their bag.
Any goods returned to us that do not meet the legal requirements under the Distance Selling Regulations will not be considered suitable for reimbursement.
Please ONLY use the Ebay Returns procedure to return unwanted orders to us.
• All returns MUST be sent via Recorded/Signed for Delivery, as we cannot be held responsible if the goods do not reach us.
Terms & Conditions
Guarantee
• The Spiceworks offers you a 100% guarantee.
• If you are not 100% happy with your purchase, please contact us DIRECT in all circumstances- do NOT open an ebay case against us prior to contacting us.
• If your order does not arrive within 7 working days of despatch, please contact us immediately for advice.
Note: Our terms and conditions and trading policies override any terms and conditions stated on the Ebay selling platform.