Thank you for shopping with us. Please find our policies below.

We request VIN numbers with orders to ensure you are receiving a part that will fit your vehicle and is of the correct color in the instance of painted exterior or interior equipment. Orders placed with a VIN will receive prepaid returns and a full refund in the instance of a fitment issue. Returns for orders placed without a VIN will be the responsibility of the buyer.

We sell only genuine Mercedes parts in new condition unless specifically noted for used/rare item listings.

We sell primarily from our in dealership inventory, but we reserve the right to have parts shipped directly from the MBUSA supply chain in instances where it will be more cost and time effective for all parties.

If you have any other questions, please don't hesitate to contact us.

• In stock orders ship within 24 hours.
• Weekend orders will be processed the next business day.
• If a part is not in stock and must be ordered from the manufacturer, it usually takes 2-3 days to arrive to us and will be promptly shipped to you. Most of the orders are shipped complete within 2-3 business days. A few of the parts ordered from the manufacturer may take up to 5-6 business days to arrive and will shipped to you immediately.
• Depending upon location, ground shipments usually take 2-7 days.
• Your order may be shipped Overnight for an additional cost.
• Oversized shipments will be additional; you will be contacted prior to shipping for approval.
• We cannot guarantee transit times for ground and oversize orders.
• Shipping Carrier substitutions may be made at our determination in an attempt to reduce shipping cost to the customer.
• We do not ship internationally.
• In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible.
• We do not ship COD orders.

• Contact us to arrange for any returns.
• A copy of the invoice will need to be included with the return.
• Parts must be resaleable and in the original packaging.
• We cannot take back used parts.
• We cannot take back installed or tried parts.
• Electrical parts are not returnable.
• We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria.
• Return request need to be within 30 days of receipt.

Cancellation Policy

• An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.