Confirm Your Shipping Address

Before you complete your purchase, please take a moment to verify your shipping address during checkout. If your old address is imported from PayPal, it's essential to correct it before finalizing your payment to ensure accurate delivery.

Accepted Payment Methods

• We accept a variety of secure payment methods, including PayPal, Visa, Mastercard, American Express, and Discover.

Invoice and Communication

• An invoice will be sent to the primary email address associated with your eBay profile within 24 hours of your purchase or the auction's end. If you don't receive this notification, kindly check your spam folder before reaching out to us.

Shipping Details for PayPal Purchases

• Purchases paid via PayPal will be shipped to the "Confirmed" name and address on the buyer's PayPal account. If you intend to ship to a different name and address, please contact us before making your purchase.

US Domestic Shipping

Enjoy free shipping within the continental United States (48 States). We make it a priority to ship on the same day for orders received before 2 PM Pacific Time. Shipments are sent via reputable carriers such as FedEx, UPS, USPS, and more. Shipping options vary based on weight, dimensions, and destination.

Alaska, Hawaii, Puerto Rico, U.S. Territories, APO, FPO

Customers from Alaska, Hawaii, Puerto Rico, U.S. Territories, APO, and FPO addresses may incur an additional surcharge. For Alaska, Hawaii, and Puerto Rico, the surcharge will be automatically added during checkout. For other U.S. Territories, APO, and FPO addresses, please contact us prior to purchasing to receive a delivery surcharge quote. Orders to U.S. Territories must have freight charges paid before shipping.

International Shipping

If you're interested in international shipping, please get in touch with us via the eBay contact form to inquire about pricing. Keep in mind that all international orders must have freight charges paid before they are shipped.

Overnight Shipping

For those who need their items quickly, we offer overnight shipping. Click on "Shipping Details" to see the pricing for overnight shipping. If the overnight shipping pricing is not visible, feel free to contact us via the eBay contact form to get a quote. Please note that overnight shipping is only available for physical addresses, so kindly provide your physical address through the eBay contact form.

Tracking

Rest assured that tracking numbers will be provided through eBay once your order has been shipped (usually within 1 business day). If you don't receive your tracking number within this timeframe, please don't hesitate to reach out to us via the eBay contact form, and we'll be happy to provide it to you.

Address Changes

After an order is placed, we are unable to change the shipping address. If you realize that an address change is necessary, you can request to cancel the order within an hour of purchase. After that period, the order will proceed with the address on file at the time of purchase.

14-Day Money Back Guarantee and Hassle-Free Returns

At Partsology, we stand by the quality of our products and your satisfaction is our priority. If, for any reason, you're not fully satisfied with your purchase, we offer a 14-day Money Back Guarantee. To qualify, the part must be brand new, uninstalled, and undamaged. Here's how our return process works:

1. Initiate the Return through eBay's Hassle-Free Returns Program: If you're unsatisfied with your purchase, please go through eBay's Hassle-Free Returns Program. This streamlined process ensures a smooth return experience. Please note that returns outside of this program will not be accepted unless pre-authorized.
2. Refund Processing: Once we receive the returned item, please allow us up to 5 business days (excluding holidays) to inspect and process your refund. The refund will be for the purchase price, excluding shipping fees. If the return meets our criteria, you'll receive a prompt refund.
3. Restocking Fee: Please be aware that we reserve the right to charge a restocking fee in certain cases. This fee will be deducted from the refund amount and is based on the condition of the returned part.

Cancellation Policy

You have the option to cancel your order within one hour of the purchase time. After this period, if you wish to cancel, please follow our standard return policy procedures. If you're past the cancellation window, initiate a return through eBay's Hassle-Free Returns Program to begin the return process.

We appreciate your business and are committed to ensuring your shopping experience with Partsology is exceptional. Thank you for choosing us for your automotive needs.