1.Items will be sent out in 24-48 hours on payment received from Monday to Friday. Orders during weekends and holidays will be posted in the following working day.
2.Shipping time is based on the item location. Items located in USA will be sent out via USPS and delivered within 5-7 business days.
3.Please make sure your shipping address and the order information is correct before placing an order. We will not be responsible for item loss due to wrong or unknown address.
4.International buyers are responsible for duties and customs fees.
1.In our store, you will enjoy 30 days return/refund guarantee (Excluding misuse of the item and damaged item).
2.If the item you received is faulty, damaged or incorrect, or any further problems, you can return it for replacement or refund, please contact our customer service on eBay within 30 days from item received.
3.For damaged items on arrival, please contact us immediately, sending us an email with a photo is preferred. We will offer solutions to such cases. Full refund or replacement will be guaranteed.
Customer satisfaction is very important to us, our goal is to earn 5 star positive feedback on every sale! We would appreciate the chance to correct any problems before posting anything other than 5 stars positive feedback. So if for ANY reason you are not happy, please contact us directly through “My Massage” or "Ask Seller Q". We will get back to you as soon as we are available. We are always stand-by to help for any questions or concerns.