FREE SHIPPING

ShoeMall offers FREE standard shipping (5-7 business days) on every order, every day!

Most orders ship within 24 hours of processing. Some items ship directly from our vendors and may require an extra 12 business days to process. Delivery times may vary based on item availability and your location.

At this time, we are unable to ship internationally. Please allow 1-2 extra business days for delivery to Alaska, Hawaii, U.S. territories, and APO addresses.

Business days do not include weekends or federal holidays.

We offer a variety of payment options, including credit cards, debit cards, Apple Pay, Google Pay, Venmo, Klarna, and PayPal.

Please note that we do not accept payment from international PayPal accounts. Your PayPal account must be a U.S. based account.

Making sure that youre happy with your orders is our top priority. If you arent completely satisfied, you can send the item(s) back, and we'll process your refund or exchange as promptly as we can.

Any items ordered between February 1st - October 31st can be sent back within 60 days of the order date. To make gift-giving easier, any items ordered during the holiday season (November 1st - January 31st) can be sent back within 90 days of the order date.

Shipping and processing charges are non-refundable, and customers are responsible for the return postage. Returned items must be in their original, unworn, and new condition.

To initiate a return or exchange, please complete the following steps:

Step 1: Prepare Your Item(s) to Ship

Complete and enclose the return form located on the back of your original packing slip, indicating whether the item is a return or an exchange. Pack and seal your item(s) securely in its original box.

Step 2: Choose A Shipping Method

Most orders include a FedEx return label to make returning items easy. Affix the FedEx return label to the outside of the package and ensure that no other labels or shipping information is included on the outside of the package. Then drop the package off at a FedEx location.

Visit https://local.fedex.com/en-us to find the nearest FedEx locations.

Please note: Using the FedEx return label will deduct $8.95 from your refund amount to cover the return shipping and processing fees (sales tax will apply to residents of certain states). FedEx return label service is not available for APO/FPO, Alaska, Hawaii, or U.S. Territory shipments. Some orders ship directly from the vendor and may be excluded from FedEx return label service.

If you do not want to use the FedEx return label or if one was not included with your order, please ship the item back using your preferred carrier. Customers are responsible for the return postage as well as any items lost or damaged in return shipping, so we recommend insuring your package.

Please address your package to:

ShoeMall�

Returns and Exchange Dept.

1350 Williams Street

Chippewa Falls, WI 54729

We do not recommend refusing packages to return items. Refused packages are not insured, so customers are liable if they get lost in transit with the shipping carrier. They can also take much longer to get back to us (sometimes several months), and we cannot guarantee that we will ever get them back so that a refund can be issued. Additionally, most refused packages are not tracked in transit with shipping carriers, meaning no tracking updates will be posted by the shipping carrier once the package is refused.

If you require further assistance with your return, please contact us, and one of our customer service representatives will be happy to help you.

For the fashion-forward folks who juggle life with style, we understand your time is precious. That's why we've curated our collection with you in mind - from casual Fridays to glamorous evenings and every moment in between.

With over 120 years of experience in the footwear industry, ShoeMall is committed to delivering quality, style, and comfort in every step. With hundreds of top footwear and apparel brands and a wide range of sizes and widths that you can't find in stores, you're sure to find your perfect fit with ShoeMall.