To our value customers:
Please keep in mind that we ship products all over the world. Each country has their own rules and fees for products imported into said country. It is important that you are aware of your own countries import laws and fees before you buy. These fees are your responsibility and are not covered by the shipping fees we charge you. Our shipping fees only cover transport of the product. If you're unsure about your government's import fees, you can most likely find that information online on your government's website or many other websites that cover global shipping and logistics.
Note: Please keep in mind that color changes are not acceptable for auction products.
We accept only PayPal payment!
One-year quality guarantee.
We guarantee the safe arrival of the neon signs. If any damage in shipping, DO NOT open a return request. Please contact us with pictures.
If you still want the sign, we will send the replacement parts with an instruction or a new sign for free!
If you don't want the sign, we will send you an prepaid label at our charge.
If you don’t like the intact item you received within 30 days, we will send you an prepaid label and refund you after deducting the return shipping fee upon receipt of the return.
Change the backing or color for free, please leave us an message in payment note.
Change the size or place it outdoors. Please reach out your requirement before order. In that case, it may require a long processing time, totally may take 20-25 days (including shipping time).
After receiving the item, please leave us a good feedback. Thanks again!