Shipping & Handling Details

Default Shipping Cost  or Free Shipping Information: 

▲ Default   shipping cost or free shipping service is only for the customers  from  Canada or the lower 48 United States by Canada Post, USPS or  the UPS  Ground. Customers from other areas or needs other shipping  ways, please  contact us.
▲ Buyers   from Guam, Puerto Rico, Virgin Islands, American Samoa, Alaska,  Hawaii,  PO Boxes, APO/FPO addresses or other countries/areas, there  WILL be  extra shipping costs, please contact us for more detailed  information.
▲ Please   make sure your address is valid for both UPS and USPS services. Any   costs incurred because of incorrect or undeliverable address should  be  undertaken by buyer.

Handling Time: Shipping   is usually made in 1-3 business days after payments cleared. Orders  are  processed from Monday-Friday; Not on the weekends & public  holidays.

Sales  tax / Customs  duties: Any   sales taxes or Customs duties are not included. If came out, they  must  be undertaken by the buyer.

Damage  In Shipping: Email   or call us First! We will work with you to get the case resolved in  the  fastest method.

Return / Refund

If  you are not 100% happy with your purchase, please contact Us.  Please  don't directly opened a request or case without informing us,  or  else, we will do some discounts on the warranty and other   sales-services later on. Hope for your understanding.

Returns & Exchanges

▲ All   returns must be made within 14 days of delivery date. Items must be  in  new, unused condition, with all original materials included with  the  shipment. A partial refund may be applied for opened or damaged  items,  depending on the condition.
▲ Items   returned under the buyer’s remorse: The return shipping fee must be   covered by the buyer; The original shipping cost will also be  deducted  from the refund. 15% restocking fee of the items purchase  price will be  charged. 
▲ Returns   that are the result of our seller's error: Buyer will receive a full   refund of the item as well as shipping charges
▲ All   returns require a RA (Return Authorization) number that will be  given  by our seller. Please contact with us at first for more  details.

Defective & Damaged  Products 

▲ If   product was received damaged or not as described, please send us  some  pictures or videos, so we could well understand your problem,  then  solve them for you ASAP. Besides, it's much helpful for us to  claim  with UPS, remind our related department to pay much more  attention to  packaging later on. Hope for your understanding.
▲ Replacement   or refund of defective or damaged products can only be returned in   exchange for the exact same product, or else, the purchase price  will  be refunded back to your original payment method. 
▲ If   an item is received damaged, customer service must be contacted  within  7 days of receiving your item. All returns require a RA  (Return  Authorization) number as above.

Payment

eCheck  Issues: Payments   via eCheck do not clear immediately. Usually you will wait 5-7  days  after checkout for it to clear. Then we will arrange  shipments for you.

Warranty & Feedback

▲ 6   months' warranty for the machines, not for the consumables. We stand   behind our products all the item, so even if your warranty period  has  expired, you can still seek for service or technical support  from us  with low cost.
▲ Any   warranty shipping cost to us is responsible by buyer.
▲ Any   shipping cost to buyer is responsible by the seller. 
▲ We   committee to the customer satisfaction and want to bring you the  best  purchase experience. If there is any problems, please contact  us ASAP.  If not, please leave us a positive feedback as it's very  important for  us. Thanks very much.