General terms and conditions (from January 12, 2007) 1. Scope/Applicable LawFor the business relationship between us, the company. PH printer accessories and you are exclusively subject to the following general terms and conditions, in the version valid at the time of the order. We do not recognize deviating conditions unless we have expressly agreed to their validity in writing. German law applies.2 Contractual partners/operator informationFa. PH printer accessories - Im Geisbaum 17 - 63229 EgelsbachOwner: Peter HankeTelephone: 06103-42019Telefax: 06103-45203VAT ID number: DE2882460963St. number: 2882460963Only customers who are at least 18 years old can order from us.3. Confirmation of receipt and order confirmationThe purchase contract is concluded when your order for the goods is accepted by our system on the website within 4 hours of the ordering process by notifying you of the confirmation of receipt and allocating an order number. The contract text is not stored by us and can no longer be accessed after the ordering process has been completed. However, you can print out the order data immediately after sending it.4. Delivery timeWe usually deliver within 3 - 4 working days.5. Delivery conditions and shipping costsWe offer you one of the most flexible freight systems in the German mail order business via DPD. If you chose the type of payment during the ordering process, the respective shipping costs will be shown. Delivery conditions - DPD (parcel service) We will send your order via DPD up to a weight of 30.0 kg. Since DPD has excellent customer service, delivery is convenient and flexible for you. If the delivery person does not reach you during the first delivery, he will leave a message. You can then arrange a new appointment. If you actually cannot be reached on the second delivery attempt, you still have to go to the nearest DPD branch. Delivery conditions: We deliver parcels that are heavier than 30.0 kg to your front door via a forwarding company. Please always give us a telephone number where you can reach the shipping company during the day in order to arrange a delivery date. Shipping costs: You only pay shipping costs once per order.6. PaymentThe stated € prices are all inclusive. German VAT. The shipping costs stated in the order confirmation will also be charged. You have the opportunity to To be paid by cash on delivery or advance payment. Advance paymentThe invoice amount incl. Postage must be transferred to the specified account in advance. Cash on deliveryYou pay to the delivery person when you receive the goods. Please note that DPD charges a processing fee of €6.00 ​​for this payment method.Credit cardWe do not accept credit card payments.7. The period begins on the day after receipt of the ordered goods and receipt of the cancellation instructions for consumers in text form. To meet the cancellation deadline, it is sufficient to send the cancellation or the item in a timely manner. benefits (e.g. interest). If you cannot return the received service to us in whole or in part or only in a deteriorated condition, you must do so if necessary. provide compensation. This does not apply to the transfer of items if the deterioration of the item is solely due to the inspection - as would have been possible in a store. Furthermore, you can avoid the obligation to pay compensation by not using the item as your own property and refraining from anything that could impair its value. Items that can be sent as parcels must be returned. Otherwise the return is free of charge for you. Items that cannot be sent as parcels will be picked up from you. Obligations to reimburse payments must be fulfilled within 30 days of sending your cancellation notice. End of cancellation policy8. Warranty All products you purchase from us have a 2-year warranty in accordance with the legal regulations. Issue “Record of the broadcast”. You will receive a copy of this record and the damaged package will be sent to the company with the original receipt. PH printer accessories returned. To avoid delays in processing.PickupWe will have your package picked up from you free of charge after consultation.9. Guarantee Note: Some manufacturers offer guarantees on their products that go beyond the warranty rights. The manufacturer's warranty conditions apply. For all warranty claims, we ask for written information (letter, fax or e-mail). Additionally, the company provides: PH printer accessories provide a 24-month product guarantee for proven manufacturing and material defects in its own brand products. This guarantee applies to all Megacolor consumables. This voluntary guarantee is valid within 24 months from the time of purchase of the product. The legal ones Warranty rights are not restricted by the guarantee.10. Prohibition of offsettingThe customer is not entitled to offset unless the counterclaims are not disputed by us or have been legally established.11. Retention of titleThe delivered goods remain our property until the purchase price has been paid in full.12. Data protection Without your express consent, your data will only be saved to process your order and maintain customer relationships. Our data protection practices are in accordance with the Federal Data Protection Act (BDSG) and the Teleservices Data Protection Act (TDDSG). Companies & AdministrationWe offer companies, authorities and schools the opportunity to purchase against invoice. To do this, we need some information about your organization in advance. Please fill out the application under Companies, Authorities & Schools.14. Please contact our customer service who will inform you of the relevant shipping costs. Customers who have their permanent residence outside the EU can claim VAT. will only be refunded if you send a properly stamped export certificate back to us together with the original invoice. When ordering, it must be stated in the comments field that an export certificate should be sent along. Only when we have received the stamped export certificate can we claim VAT. Transfer.If the money is transferred abroad, the recipient bears all domestic and foreign transfer costs. Partner program Our general terms and conditions apply to all purchases from our partner program.