30‑Day Returns

We offer a 30‑day return period on all items. If you change your mind or no longer want the item, you may return it in the same condition it was received.

60‑Day Guarantee for Consoles

All consoles include a 60‑day money‑back guarantee as standard.

Condition of Returned Items

Returned items must be in the original condition:

• Items sold as sealed must be returned with seals intact
• Items must include all original packaging and accessories
• Items must not show signs of use beyond what is necessary to inspect them

Change of Mind Returns

If you simply change your mind, you are responsible for the return postage cost. We recommend using a tracked service.

Item Not as Described / Faulty

If your item arrives damaged, faulty, or not as described, we will:

• Cover the return postage
• Offer a replacement (where available) or a full refund

Please contact us before opening a return so we can resolve the issue quickly.

How to Start a Return

Use the eBay returns centre to open a return request. This ensures your return is tracked and processed correctly.

Refunds

Refunds are issued once the item has been received and inspected.

If the item is not as described, your refund will include the original postage.

Fast Dispatch

Orders are usually dispatched next working day.

If you order early in the day, we may dispatch the same day.

Secure Packaging

We take great care to ensure your items arrive safely:

• Games, controllers and accessories are shipped in protective bubble envelopes
• Boxed shipping is available on request — please message us immediately after payment
• Some boxed‑shipping requests may require a small additional charge

UK Delivery Estimates

• Royal Mail 24: 1–2 working days
• Royal Mail 48: 2–5 working days
• UPS: 1–2 working days

International Delivery Estimates

• Europe: Allow up to 14 days
• (Spain, Italy, Greece, Portugal may take longer)
• Rest of World: Allow up to 30 days
• (varies by country and customs processing)

Do You Ship Internationally?

Yes — we ship worldwide.

If you’re unsure about your location, message us for a postage quote.

Combined International Shipping

We offer combined shipping on multiple purchases.

For larger orders, message us for a custom quote.

Order Not Arrived?

If your order hasn’t arrived within the estimated timeframe, please contact us and we’ll investigate.

If you selected a tracked service, tracking will appear in your eBay order details.

Collection

Collection is welcome from the Salisbury Plain area (Wiltshire).

Cancellations

You may cancel your order as long as it has not yet been shipped.

Message us and we’ll cancel it for you.