THE KATCH

Global Premium Brands, Curated for You

THE KATCH is a global premium marketplace where customers can discover authentic fashion, watches, jewelry, beauty, and lifestyle products from around the world.

We carefully curate sought-after global brands and connect customers with premium products through trusted sourcing channels and reliable fulfillment services.

Our mission is simple:
To make premium shopping more accessible, trustworthy, and enjoyable for customers worldwide.

Why Shop with THE KATCH?

A Trusted Destination for Premium Shopping

At THE KATCH, we go beyond selling products.

We connect customers with authentic global brands and deliver a premium shopping experience built on trust, quality, and service.

Only 100% Authentic Products.
Global Premium Marketplace.

Discover THE KATCH today.

Customs & Import Duties

• For U.S. orders, customs duties and taxes are included in the item price.
• However, for some European countries, duties and taxes may not be included,
  depending on local customs regulations.
• Tax rates vary by country.
  (e.g., USA 7–15%, UK 20%, Germany 19%, France 20%, Italy 22%)
• The exact amount may vary depending on the destination and item.
  For accurate details, please feel free to contact THE KATCH before purchase,
  and we will be happy to assist you promptly.

Availability Notice

• Our products are sold across multiple sales channels simultaneously, so orders may overlap.
• In rare cases, items may become out of stock. We appreciate your understanding.
• All orders are processed on a first-come, first-served basis.
• For accurate inventory information, please contact THE KATCH before purchase.

Premium Shipping Service

• All orders are shipped from Korea via trusted global carriers such as DHL
  and FedEx, ensuring fast, secure, and reliable delivery to your doorstep.

Delivery Timeline

• Orders are carefully prepared and dispatched within 2–3 business days after purchase.

United States

• Estimated delivery: 5–9 business days
• Delays are rare and typically occur only if the recipient cannot be reached during
  customs clearance.

Europe / Australia / Other Countries

• Estimated delivery: 6–10 business days
• Delays are uncommon and are usually due to unsuccessful contact during customs procedures.

• Delivery times may vary due to customs processing or unforeseen circumstances.
• Tracking updates will be provided at each stage of the shipment.
• Additional information may be required during customs clearance.
  At THE KATCH, we are committed to delivering your order safely and efficiently.
  Thank you for your cooperation and trust.

How to Request a Return

• Returns can be requested within 30 days from the delivery date via eBay message.
• Once your request is received, we will provide step-by-step return instructions.
• Please note that returns must be approved in advance. Unauthorized returns may not be accepted.

Return Conditions

• Items must be unused, unworn, and in original condition to be eligible for a full refund.
• All original packaging, tags, and included components must be intact.
• Items must be returned in the same condition as received, including all original packaging,
  tags, manuals, warranty cards, and accessories.
• For authentication and quality control purposes, all items are photographed
  and documented prior to shipment.
• Returns that show signs of wear, use, alteration, damage, or missing components may be
  refused or subject to a partial refund.

Return Shipping & Responsibility

• If the item is defective or not as described, return shipping will be covered by the seller.
• If the return is due to change of mind or buyer’s preference, return shipping costs
  will be the buyer’s responsibility.

Refund Processing

• Refunds will be issued within 15 business days after the returned item is received and inspected.

Important Notes

• Customs duties, taxes, and brokerage fees are non-refundable.
• Orders returned due to refusal of customs charges, incorrect address information,
  or failure to provide required customs documentation may be subject to return shipping,
  handling, and restocking fees.
• Original shipping charges are non-refundable except in cases where the item is defective
  or significantly not as described.