Condition Description/ Notes: Note: Not all parts listed are HAPE, but all parts are of the same scale and work with the pictured HAPE house and other wooden dollhouses. All parts are used and have evidence of wear from play. This may be scuffed paint, faint markings, tussled hair, worn edges.

The M!ss!ng P!ece eBay Store Information

1. Combined Shipping

• We DO combine shipping on multiple orders! We will issue a refund after your purchase for the difference in what you are charged and the actual shipping cost.

• PLEASE add all your items to your cart and then purchase the cart all together: that way it comes in as one order and makes the refund process seamless.

2. Customer Satisfaction

• The M!ss!ng P!ece is a family-run side business and as lovers of great customer service, we strive to provide it.  Customer satisfaction is our top priority. We are committed to providing high-quality products and exceptional service. If you have any questions or concerns, please do not hesitate to contact us. We will respond promptly to ensure your shopping experience is seamless and enjoyable.

• Looking for something related to another item?  Please ask!  We have more inventory than we can keep up with.  We might just have it!

3. Shipping Policies

• Combined Shipping: We are happy to combine shipping for multiple orders. If you purchase more than one item, we will package them together to save on shipping costs. Please note, shipping discounts will come as a refund after payment.  

• Shipping Time: Orders are processed and shipped within 1 business day after payment is received. We provide tracking information for all shipments.

4. Payment Policy

• Accepted Payments: We accept payments through PayPal and all major credit cards. Payment must be received within 3 days of purchase.

• Offers: We are open to accepting reasonable offers on our items. Please contact us directly to negotiate a price. If you were sent an offer but missed the time window, contact us.  We will honor that price!

5. Return Policy

• Return Period: We accept returns within 30 days of the purchase date.

• Return Shipping: The buyer is responsible for the original shipping cost and the return shipping cost. The item must be returned in its original condition.

• Refunds: Refunds will be processed within 1 business days of receiving the returned item. 

6. Communication

• Contact Us: If you have any questions about an item, shipping, or our policies, please contact us through eBay messaging. We aim to respond to all inquiries within 24 hours.

• Feedback: We value your feedback and strive to provide a positive shopping experience. If you are satisfied with your purchase, please leave us positive feedback. If you encounter any issues, please contact us before leaving negative feedback so we can resolve the matter to your satisfaction.

Thank you for choosing The M!ss!ng P!ece. We look forward to serving you and hope you enjoy your shopping experience with us!