Shipping

We offer a wide range of delivery services throughout the UK, Europe and beyond. Our courier partners are DPD, Royal Mail, Hermes and DHL.

Handling Time
We usually have a 1-2-day Handling/Dispatch time unless stated otherwise in the listing.

UK Delivery
We use DPD, Royal Mail, DHL and EVRI for UK Deliveries. We offer FREE Next Working Day delivery on most items we sell unless stated otherwise in the listing. Shipping not in Mainland UK, such as Northern Ireland, Scottish Highlands and the British Isles, may be subject to a delivery surcharge. Please read the listing carefully.
Delivery options and time frames vary depending on the option you select at checkout.

Collection or Pick-up
We also allow collection/pick-up. If you would like to collect your order or use a third-party courier, please message us to arrange.

European Delivery
We use DPD, Royal Mail, UPS and DHL for European Deliveries. Delivery options and time frames vary depending on your country. Select your delivery country at checkout for the shipping price and timeframe. All orders are shipped 'Delivered at Place' (DAP) so you may be subject to customs and duties once goods arrive in the destination country, if applicable.

Please note: Orders over  150 Euros with a shipping address in the EU are subject to Tax and Customs fees in the country of destination. The courier will contact you for payment once your consignment arrives

*If the Tax and Customs payments are not made, the items will be returned to us. Once they have been returned, we will issue you a refund, excluding outbound shipping. Vulu reserves the right to apply a �25 return fee to cover the cost of return shipping*

International Delivery (Outside of Europe)
We use DPD, Royal Mail, UPS and DHL for International Deliveries. Delivery options and time frames vary depending on the shipping location. Select your delivery country at checkout for the shipping cost and timeframe. The recipient is responsible for the payment of all governmental taxes, administrative fees and customs duties charged by the courier

Pallets or Large Consignments (UK/International)
We deliver Pallets or Large Consignments to all mainland UK addresses; these will be delivered via Palletline or an alternative Pallet Courier, depending on your location. We do not ship Pallets or Large consignments internationally; the buyer can arrange to collect these via their chosen courier.

How can I Track My order?
Your tracking number is uploaded to your order once it is ready for dispatch. To track your order or to see the courier partner for your delivery, please check your dispatch confirmation email (which will also include your tracking reference).

Returns

We pride ourselves on providing the best customer service experience we can. If you are not fully satisfied with your product, we will do our utmost to work with you to resolve any issues swiftly. If you would like to return your product, please read carefully below.

30-Day Returns
If you're not 100% happy with your product, just let us know within 30 days of delivery, and you can return it to us to receive a full refund. Our friendly team will be happy to help with any questions you might have about returning your product. All you have to do is contact our customer service team via eBay messages. You can reach them Monday to Saturday, 9 am - 5 pm. Please review additional conditions that could affect your refund
  
If the item is not returned in original condition with accessories, we will only make a partial refund to cover the loss in value of the product; this could be up to 50% of the price of the item.
If the item is returned with irreparable damage (unable to be restocked), we may deny your refund entirely. All orders should be checked on delivery, and any damage reported directly to us within 2 working days of you receiving your order, as we cannot guarantee that we will accept any damage claims submitted after this time.

Unless you have been provided with a pre-paid returns label, we recommend that you return the item/s on a tracked service (requiring proof of delivery) as we will not be liable if the return parcel is lost.

Before Returning
Before returning any item, you must contact our customer service via eBay Message within the returns or warranty period, valid from the date of receipt. When packing your item/s for return, ensure they are fully protected as we will not be held liable for any damage caused in transit, and this could cause a delay in any repair/refund process, as this would need to be investigated with the courier and could incur a partial refund if you are found to be at fault due to insufficient item protection.

Any and all refunds are only processed once the item has been returned to us. Once the item is back with us, please allow refunds up to 48 hours for refunds to be processed

How to Return a Faulty Item.
Most items sold on the Vulu eBay store come with a 1-year return to base warranty unless stated otherwise. In the unlikely event that a fault occurs within this period, please get in contact with us so we can attempt to resolve.  If we are unable to resolve the fault remotely or over the phone, we will ask you to open a return request on eBay, where you will be issued a pre-paid returns link, whereby you can arrange to drop off your item/s or arrange collection of the item/s via Royal Mail for diagnosis and repair. In some rare cases, we may arrange collection by a different third-party courier; this is on a case-by-case basis.

*Please note that if you are located outside of the UK, we are unable to offer a collection service. We ask that you pay the return postage. If the item is faulty, we will reimburse your postage cost*

If returning a Laptop or PC, before returning, please back up your data as we are not liable for any data loss and remove any passwords or locks, if you would like us to access the Operating system to test any faults

Once we have the item back, we will:

• Diagnose the fault
• Repair/replace any faulty parts or components
• Test the item to ensure any issues are resolved
• Physically clean the item
• Return the item using our next-day courier service (no additional cost)
• Repairs can take up to 4-5 working days once the item has arrived back with us.

Terms & Conditions

Terms of Use

Vulu is a trading name of Advance Services & Solutions Ltd. By using our store or placing an order, you agree to the terms below. Please take a moment to read them. If you don't agree, simply don't use our store or place an order.
These terms apply to all purchases and replace any previous terms shared by email, invoice, or message. We may update them from time to time, and any changes will take effect as soon as they're posted here.


Copyright & Trademarks

Vulu is a trading name and Trademark of Advance Services & Solutions Ltd. All content on this store, such as text, images, logos, graphics, and design, belongs to Advance Services & Solutions Ltd (Copyright 2004), unless stated otherwise.
Please don't copy or reuse our content without written permission, unless the law allows it. 


Our Products & Listings

All products sold on the Vulu eBay Store are subject to these terms. We do our best to keep everything accurate and up to date, but occasionally mistakes can happen. This includes:

Typos
Pricing errors
Photo or description mistakes
Availability (Quantity) for sale

If we spot an error, we reserve the right to correct it. Prices, product details, and offers may change due to market conditions or availability.
If youre ever unsure about a listingjust message us! Were always happy to help.


Information on Our Store

The information on our store is provided for convenience and guidance. While we aim for accuracy, some details may be outdated or incomplete. Any mention of third-party products or services doesnt mean we officially endorse them. We don't offer legal, financial, or professional advice. If you need expert guidance, we recommend speaking to a qualified professional.


A Few Legal Bits (But in Plain English)

We work hard to keep our store running smoothly, but we can't promise that:

The site will always be error-free
It will always be available
All information will always be 100% accurate
It will always be free from bugs or viruses

Law & Jurisdiction

These terms are governed by the laws of England, and any disputes will be handled by the courts of England.


  

Contact Us

Get in touch

If you have any questions regarding our products or would like any further information, feel free to get in touch!

You can submit a question to us using the "Contact Seller" link at the top of this page, or through "My eBay" Messages. You'll see our reply there, too.

Our Customer Service hours are:

9am to 5pm Monday to Saturday