Customers buying an item (using the 'Buy It Now' option) have 30 working days after the delivery date to cancel the transaction and return their purchase for a refund. The buyer must pay for the return of the item and be responsible for packing the item well, in its original packaging, in addition, recorded delivery service must be used. Refunds will only be made after we have received the product in the same condition as it was when dispatched. The 15% restocking fee for returns out of 30 days of purchase will be applied.
Warranty
We provide a 12-month return to base warranty.
Who is covered?
This warranty is non-transferable and covers only the original end purchaser. An original or copy of a sales invoice is required for warranty service.
What is covered?
In the event of your PC hardware developing a fault you can return it for repair or replacement (or equivalent).
What is not covered?
- Normal wear and tear of Product use
- Misuse, lack of care, mishandling, accident, abuse, or other abnormal use
- Use of the Product other than for its intended purpose
- Damage caused by improper or unauthorised repair or maintenance
- Warranty is void if repairing without our consent or warranty seal is broken
- The product that has been modified or altered
- Software issues (any problems associated with software – whether bundled or installed by the user, file corruption, internet setup, etc.)
- Accidental damage like breaking the screen or spilling liquid on it. You would need independent insurance to cover this.
Batteries, although we do guarantee that it will hold at least one hour's charge. We will replace batteries that do not meet these criteria if reported within one week of receipt and the battery supplied is returned. Batteries are considered as consumable items - as they are expected to degrade over time. Some may require replacement.
If a product is returned under warranty and has been damaged or there is a software problem we reserve the right to charge for our labor and carriage costs.
Repair process:
Any device returned under warranty is factory reset as part of the repair process. Propermac is not responsible for the damage to or loss of any programs, data, or removable storage media during the repair process. Warranty returns will take approximately 7 working days to process once the goods have arrived (on rare occasions may take a bit longer due to workload).