"A Guide to Computer User Support for Help Desk and Support" by Fred Beisse is a comprehensive textbook designed for computer support specialists. Published by Cengage Learning in 2014, this revised edition covers various topics within the computer and information technology industry. With 688 pages, the book provides detailed information on computer programming, data processing, and general computer support. Written in English and available in a trade paperback format, this guide offers valuable insights for those looking to enhance their skills in computer user support.