Quality Improvement Services
Juran Institute
1991

This book has been lightly used as a reference and does have a few pages with yellow highlighting but is in overall great condition.

See the cover scans of the actual book you will receive for more details.  I've also included scans of the contents to show you exactly what will be covered.

My buy-it-now price is listed above but make me an offer - I'll consider all reasonable offers.  

Please see my feedback and buy with confidence.  My shipping is fast and packed securely so your book will arrive in the same condition it left me.