"Crucial Conversations Tools for Talking When Stakes Are High, Second Edition" by Kerry Patterson, Ron Mcmillan, Al Switzler, and Joseph Grenny is a textbook focused on communication studies, interpersonal relations, and training. Published by McGraw-Hill Education in 2011, this trade paperback book offers valuable tools and insights for navigating difficult conversations in various professional and personal settings. With 272 pages, this book provides practical strategies and guidelines for effectively communicating when the stakes are high, making it a valuable resource for anyone looking to improve their communication skills.