All of our products come with a United Kingdom Functional Warranty. This warranty is usually for a 12 month period (unless otherwise stated in the item description). This warranty is a domestic warranty only (No Commercial Warranty - excludes Items in our Commercial Section)
Items listed in our Commercial Section come with at least a 12 month Commercial Warranty (unless otherwise stated in the description).
When an item is delivered to you, you are asked to FULLY inspect the item before accepting it. For small items we must receive notification ASAP after delivery and within 48 hours of receipt.
If the item is under its warranty period and the item is faulty, we will fully cover all parts and labour costs or supply an alternative product or refund. This decision will remain at the companies discretion.
Items deemed to be "misused" or "tampered with" will have their warranty classed as "void".
Depending on the item and nature of the fault, a repair may be carried out on your own premises or at our dedicated repair facility. This will be at the companies discretion.
The company bears no liability or responsibility for faulty electric wiring.
The company does not accept any liability implied or otherwise for loss of earnings, due to delays on delivery. You should accept that delays can occur for many reasons such as traffic incidents and weather delays prior to ordering. 


Cancellations

Under the Consumer Rights Act 2015 you have the right to cancel the order within 14 days of receipt.
If the item has already been delivered it must be unused and in its original packaging with all accessories included. If you require us to collect the item then we will charge carriage at our standard rate.

Postage

Delivery of Your Parcel
Your order will be delivered by one of our authorised Parcel Couriers. We will only deliver goods to the address on the order. All items delivered will require you or someone responsible to sign for the delivery.
If you are not in, the courier will leave a card. Please either re-arrange your delivery with the courier or arrange a collection from their local depot as detailed on the card. If this is not done ASAP the item will be returned to us and a re-delivery charge will apply.
Signing for your Goods
Please inspect goods and packaging on delivery Any damage to the packaging or product must be noted on the delivery note and notified to our customer services team (by email) within 48 HOURS from delivery. Missing or incorrect items or any other issues with your order must be noted on the delivery note before signing and you must notify us (by email) within 48 HOURS from delivery. Claims for damage after this time cannot be accepted.
IMPORTANT: Please open all packaging carefully - we recommend that you keep the original packaging for a period of time in case the item needs returning.

OTHER INFORMATION
Damages: It is important to unpack and check your goods before you sign and accept them. If you discover any damage, you can either reject the delivery OR you must make a note of such on the couriers consignment note before you sign for and accept the goods. Please notify us in writing immediately or no later than 2 days from delivery. We are unable to accept any liability for damage or loss after this time.
Incorrect Delivery: If we supply you with a product other than the one ordered, it is important to notify us of any incorrect goods supplied within 2 days from delivery. We will be happy to collect and exchange for the correct model provided the returned item is complete and as new with box and packaging.
Goods Lost in Transit: Once we have given you a dispatch and expected delivery date, it is important to notify us of undelivered goods within 2 days from the expected delivery date.
Our Delivery Companies will hold orders for no more than 5 working days - after which if they are unable to deliver to you (due to no fault of ours or our delivery company), they will return the goods back to us and any associated delivery / return / re-delivery costs charged to you
Damage to your Property: Whilst the delivery is to doorstep only, the couriers are normally helpful and can assist to room of choice. However, this will be at your own risk and claims for damage cannot be accepted should you ask them to assist by moving an item into your property in such a way. If this is not acceptable, please do not ask them to bring the item in.