We maintain high standards of excellence (five stars review)and strive for 100% customer satisfaction!
FEEDBACK IS VERY IMPORTANT TO US.
We request that you contact us immediately BEFORE you give us neutral or negative feedback, so that we can satisfactorily address your concerns.
It is impossible to address issues if we do not know about them!
FAQ
Q:How do I change the delivery address/cancel order after placing an order?
A:To keep our customer satisfied. We process all of our orders on a timely manner. Orders will be shipped out within 1 business days. Please be careful when placing an order. If you want to make any change regarding to a recent order, please send us an ebay message right-away, we will do our best to satisfy your request.
Q:How do I track my package?
A:We will process shipping labels and packages within 1 business days after receiving the order. After that, Paypal will send you an email with the tracking number of your package.
If you can not find the tracking information for any of your package from us, please message us and we will for sure provide the tracking number for you!
PayPal only.
Payment should be completed within 4 days after auction closed, or unpaid dispute will be filed for an closing auction. An unpaid case will be filled after 4 days.
We only ship this item to United State!
We ship to your eBay address. Each package will be shipped to USA by UPS or Fedex with tracking number.
Please check your shipping address carefully before checkout, it can't be changed if order completed.
Ship within 1-2 business day once payment completed. Orders placed on weekend will be shipped within 3 days.
ONLY ship to PayPal shipping address. Please make sure your PayPal shipping address is correct before finalizing order and submitting payment. We only ship to the shipping address submitted with the payment. We will not be responsible for item loss due to wrong or unknown address.
Seriously promise:
Refund or resend will be offered if item still not arrive in 7-10 business days. Just send us an email ,we will give you a satisfied solution as soon as possible.
You have 7 days to contact us and 10 days to return it from the date it was received. If this item is in your possession more than 7 days, it is considered used and we will not issue you a refund or replacement. There are NO EXCEPTIONS!
All returned items must be in the original packaging and you must provide us with the shipping tracking number, specific reason for the return, and your eBay ID.
We will refund your full winning bid amount, upon receipt of the item in its original condition and packaging with all components and accessories included, AFTER both Buyer and Seller cancel the transaction from eBay. OR, you may choose to have a replacement.
Return shipping is to be paid by the Buyer.
Return Instruction:
(a) contact seller via message
(b) Include your eBay ID and item number.
(c) Return the item with invoice included along with a detailed message describing the reason for return/exchange/refund
Within 2 weeks after delivery -We will kindly accept returns or a request for refund for the following reasons:
1. If the original buyer receives a defective item, we will issue a full refund or exchange of equal or lesser value.
2. If the original buyer receives a wrong item, we will issue a refund or an exchange for the correct product.
3. Short-shipments, DOA (Dead On Arrival) and Deviations products must be reported within 3 days from delivery date
4. For non-defective items, the original buyer will pay shipping back to us for an exchange or a refund. Buyers are responsible to pay return shipping unless the return is a result of our mistake
5. All returned items must be in the original packaging with all components and accessories included.
6. the makeup palette ,brushes µ needles&lip or personal use Products, Etc that once used do not accept any return.
After 2 weeks but within 2months of the original delivery
Buyer is responsible for all return shipping charges except for quality problem, Please contact us to get the return label.
2 months after delivery
No retrun accepted.
If you have any question or concern about your order, please feel free to contact us.
We will strive to providing the greatest service and bringing the highest satisfaction to all of our customers.
We guarantee quality and offer the best price. We have always been trying to provide the best service and reliable products for every customer.
Feedback is very very important for us to do business online. If you satisfied our business please give me a positive feedback with all five stars. But if there is any problem, pls contact us first, we will do our best to satisfy your need and solve the problem. After problem solved, we hope you can still leave us positive feedback. Your cooperation will be highly appreciated.
