Autographed by author
The product is a paperback book titled "Essentials of Total Quality Management" by Richard L. Williams, published in 1994 by Amacom as part of "The Worksmart" series. With a focus on Total Quality Management in the business and economics subject area, this educational book is aimed at adult and further education levels. The book is illustrated in English, has 100 pages, and covers various aspects of TQM in a practical format, making it a valuable resource for those interested in improving quality management practices.