All orders above £20 shipped with Royal Mail tracked 48 as standard and over £125 is shipped Royal Mail tracked 24 free of charge - both of which have photo & GPS location of delivery and are fully trackable throughout. Orders below £20 shipped with Royal Mail standard 48 (with delivery confirmation). Buyers have the option to upgrade to tracked 24 for an additional £1.95 at checkout. Larger items may be shipped with UPS. All orders are shipped out within 1 working day along with tracking number uploaded to order details.

VAT receipts available upon request, please add a note to your order at checkout or drop us a message along with your company details to request a VAT receipt.

Returns accepted within 30 days, items must be sent back in their original condition and retail packaging where applicable. Please note, serial numbers and condition of the item will be checked upon arrival, we have rigorous anti-fraud systems in place to prevent fraudulent returns and suspected fraud would be reported to eBay and the relevant authorities. Buyers must open an eBay return request if they would like to return for a refund and drop us a separate message if an exchange is preferred. Returns should be shipped back with a tracked service and along with the eBay return ID number. As a lot of products are retail clearance stock, most items do not carry manufacturers warranty but please contact us for clarification. We are not affiliated with any manufacturer / brand, all of our items are clearance / surplus stock. Returns are free of charge on the small chance of an item being not as described / arrived damaged / not fit for purpose. Buyer must pay return postage for any change of mind / does not fit returns.

Are our products genuine?

All items are 100% genuine and come as surplus stock from retail chains, as well as highly reputable distributors within the industry. Please see our exceptional feedback, we have 50k+ positive feedbacks and pride ourselves on selling only genuine items.

Can I upgrade delivery?

All orders are eligible for postage upgrade, at checkout there is an option to upgrade to Tracked 24 for an extra £1.95. All orders over £125 is shipped Royal Mail tracked 24 free of charge. If you wish for Royal Mail special delivery or other delivery requirements please message us.

Can I get a discount?

All of our items are priced competitively to sell, we are unable to offer any additional discount unless there is an active coupon code which will be shown on the listing. Bulk / multi buy discounts also available.