Delivery

All items are despatched from our UK distribution centre based in Glasgow.We use respected couriers only - Royal Mail, Whistle, Hermes, Parcelforce, Fed Ex & DPD. All orders will be processed and shipped within 1 working day of confirmed payment. Larger & more expensive items will be sent through a trackable service.

All orders will be despatched to the address held on eBay only.

Express next working day delivery option is also available upon request for an extra charge please get in touch by calling Customer Services for details before ordering.

Delivery Surcharges

The following post codes will incur a delivery surcharge.

Isle of Man, Isle of Scilly, Isle of Wight, Scottish Isles and Highlands and N.Ireland all incur a surcharge of £10 to £20 per parcel. Postcodes include BT, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50,

Please email us or call us to confirm the postage charge before you make your purchase.

Chanel Islands ZE & JE postal codes incurs a surcharge of £35.00 per parcel

Dispatch

Any orders received before 12pm on a working day, will be despatched the same day (Mon - Fri).

All items are despatched safely and securely to limit and prevent damage.

All items will include a sales summary of your purchase.

Weekend orders including bank holidays will be processed on the next working day.

How long will it take to get my item?

Please check the listing for method of despatch. For Royal Mail , this can take up to 5 working days to deliver from date of cleared payment. For Hermes tracked, this can take up to 3 working days to deliver from date of cleared payment. For our express courier services, this can take up to 2 working days to deliver, from date of cleared payment

I've not received my item, it was despatched by Whistle or Royal Mail , what do I do now?

If your item was despatched with Royal Mail standard parcels, this is an untracked service. If 7 days have elapsed, check with your local sorting office, they may have your item. If the item is not at the sorting office, the item will be returned to us - this can take up to 15 days after notification to us. We cannot replace or refund any item unless these timescales have passed.

Packing

All items are shipped in manufacturer supplied packaging. Delicate or fragile items are packed separately and sent through a trackable service. Customers can request extra-packaging to be used for their purchase (please check at time of purchase) for a small fee.

For your peace of mind and in compliance with the distance selling law, we offer a 30 day money back guarantee, if for whatever reason, you may return your item for a full refund (excluding P&P costs) returned postage must paid for by the buyer. You must inform us of your intention to return the item before you return so it can be authorised.

If there is a problem, we can work together to resolve the problem. We have always been extremely fair and always try to work with our reasonable customers.

In the unlikely event that your item is damaged in transit or is faulty, please notify us with 24hours of receipt so we can take this up with the courier and arrange a replacement or refund. In most cases you will need to return the item back to us however if pictures of damaged are provided a pre paid returns labelwill be provided at no extra cost. We reserve the right to have any faulty items tested by ourselves or the manufacturer before issuing a refund or replacement part.

All items being returned must be authorised first and sent back to us with proof of delivery so please contact us before you return your item. The item must be returned in the original manufactures packaging or box. Unwanted items must be returned back in the original & resell able condition. If a refund is given it will only be for the cost of the item. Any return postage costs will not be covered as the buyer pays for the return postage costs. Any return postage costs that is refunded is at at our discretion only.

Feedback :

We leave feedback when payment arrives and feedback is left for us, that is only fair.

Please leave feedback once you receive your order and you are happy.

If you have any problems, please contact us before leaving feedback, we will try to resolve any issues. We strive for positive feedback and providing the best customer service experience. We will make every attempt possible to resolve the issue if we made a mistake, (It happens). Please do not assume a mistake is intentional. Let us know if our service could be better.

PayPal
For the fastest turnaround please use PayPal. This will ensure your item is dispatched immediately.

Sorry but we do not accept cheques or postal orders

Credit / Debit Card
We can accept debit or credit card payments.

For multiple purchases we are able to provide discounts on certain items please email us for this.

Welcome to Superbuys Online, your Online Bargains Superstore where you will find the latest top branded products at the lowest prices.

Superbuys Online is a family run business based in the UK. With over 20 years of experience we work closely with worldwide brands & distributors to find the best products at knockdown affordable prices compared to high street prices.

Our mission is to provide our customers with the widest range of home essentials and garden products at the lowest prices everyday, backed with the best service. We strive to provide a pleasant and satisfying shopping experience with great savings

We recognise that customer service, trust and price are the most important reasons which will make you buy from Superbuys Online rather than elsewhere.

We ensure that when you purchase from us it will be pleasant and satisfying shopping experience.