eBay

About Us

Direct Brand have been manufacturing and supplying igniters since 2001 and are dedicated to offering you the very best parts with a focus on durability, innovation and quality. We manufacture a range of durable advanced ceramic igniters designed as direct drop-in replacements for hundreds of current and older style silicon carbide and cartridge igniters.

Whether you are looking for replacement igniters for furnace, boiler, water or pool heaters, gas dryers, pellet and wood stoves, we can help you.

We also sell a wide range of replacement parts and products for Commercial Kitchens, HVAC Parts, Pellet Stove, Boats, RV Parts and much more.

Our customers range from the largest wholesalers in the USA to individual home owners across the world. If you have any questions or comments, please don’t hesitate to contact us.

Shipping Your Order

At the Cart and Checkout you will be given a choice of how you want to ship your order. We offer same day shipping on all orders received before 2pm EST**. We ship from multiple locations across the USA.

We Ship from Monday-Friday. We do NOT ship items on weekends or holidays:

UPS Next Business Day Air $49.99:receive by the end of the next business day. Order by 2pm EST
UPS Ground $13.99: receive estimated 4 business days
FedEx 2day $12.50: receive within 2 business days
Free shipping: receive 7-10 business days (for Pellet Stove Parts only over $99 and weight restrictions apply.) We do not ship to Hawaii. Alaska and Canada.

Returns

Returns and Refunds

We know sometimes you may need to return products that you have ordered that are not quite right for you, that’s why we make returns as easy as possible at Direct Brand. In the first instance please read our Returns and Refund Policies and complete the Customer returns form below.

Direct Brand will not accept any returns without prior approval. All products returned to our warehouse will be fully inspected before refunds are made or replacements are shipped.

Out Of Stock Products

We make every effort to ensure all products in our catalogue are in stock however if your product is out of stock at the time of ordering we will issue a full refund on the next business day.

Ordered The Wrong Product

Please complete the ebay customer returns form and we’ll be in touch to arrange the return of the product to our warehouse. As long as the product is returned in a new, unused, saleable condition, and in the original packaging within 30 days of purchase we will refund the full amount of the product less the original shipping paid when you placed the order, and return shipping costs (between $10-$20), which will be deducted from your refund.

Received a Damaged or Defective Product

If you receive a damaged or defective product you must notify us within 30 business days of receiving the order. Please complete the customer returns form and we’ll be in touch where we will need to ask for the full details of the damage and photos. We will arrange the return of the product to our warehouse.

For fastest replacement, you can place a new order after you have completed the customer returns form and we will ship them out to you as soon as possible. A full refund for the original order will be issued when we receive the damaged or defective product to our warehouse. If you prefer not to place a new order, we will ship the replacement once we receive the damaged or defective product to our warehouse. All products returned to our warehouse will be fully inspected before refunds are made and replacements are shipped.

Warranty Information

Please contact us on eBay to arrange a return of the product to our warehouse.

Direct Brand honours all manufacturer warranties for our products. In the event that there is no warranty offered by the manufacturer, Direct Brand offers a one-year warranty.

Most manufacturer warranties allow for replacement only. Refunds will not be given. You are responsible for the shipping costs to send the product back to us and Direct Brand will pay the shipping costs to send out the replacement. All products returned to our warehouse will be fully inspected before replacements are shipped.

Item(s) must be used in appropriate applications, and replacement parts must be the correct listed replacement suggested by the manufacturer to be eligible for warranty coverage. Direct Brand reserves the right to limit the quantity of replacements issued under warranty if not specified under the manufacturer warranty policy.

US Stove Company thermistor 80501

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