Growing with Our Customers
Over the years, our business expanded beyond anything we first imagined. That small second bedroom soon became too full to work in, so we moved to a dedicated space
Today, we fulfil and dispatch every order from our 3,000 sq ft warehouse in Poynton, where our friendly team carefully picks, packs, and ships each parcel with the same attention to detail as when we began
We’re proud to now send our products to customers all over the world, and we’re constantly sourcing new and exciting finds to add to our range. Whether it’s the latest stationery trends, fun lifestyle gifts, or seasonal must-haves, we love keeping our collection fresh and inspiring.
Even as we’ve grown, our core values remain the same:
Customer Care – Every order matters to us, from first click to delivery.
Quality & Value – We choose products we’d be happy to buy ourselves.
Reliability – We dispatch orders quickly and package them securely so they arrive just as they should.
Our customers are at the heart of everything we do. Without your trust and support, our journey wouldn’t have been possible – and we’re so grateful you’ve chosen us, whether it’s your first time shopping or your fiftieth.
We accept a variety of secure payment methods to make your shopping experience quick and easy.
Payments can be made safely through PayPal, as well as most major debit and credit cards.
All transactions are processed securely, ensuring your details remain protected at all times.
Please ensure payment is completed within the specified timeframe to avoid any delays in dispatch.
Once your payment has cleared, your order will be carefully prepared and sent promptly.
Our working days are Monday - Friday excluding Saturdays and Sundays and Bank Holidays.
If you live in a remote area or in the Highlands or Ireland, please allow at least one extra working day.
- Standard Delivery (Royal Mail 48) – Fast & Free
- Standard Delivery (Royal Mail 24) – £0.99
- Express Delivery (Royal Mail Tracked 24) – £6.99
- Express Delivery (Royal Mail Guaranteed 1pm) – £7.99
At Ditzy Doll, we want you to be completely happy with every purchase.
Your satisfaction matters to us, and we stand by the quality of our products and the service we provide.
If for any reason you’re not entirely satisfied with your order, returning it is simple and straightforward.
You can return any item within 30 days of receipt for a full refund, provided that:
- The item is unused and in original condition
- All original packaging, tags, and components are included
- The product has not been damaged while in your possession
Refunds will be processed back to your original payment method once your return has been received and inspected.
We’re always happy to help with any questions or concerns you may have.
If you need assistance with a product, order, or delivery, please don’t hesitate to get in touch.
You can contact us directly through eBay’s messaging system, and a member of our friendly team will respond as quickly as possible.
Your satisfaction is our priority, and we’re committed to providing a smooth and reliable shopping experience.
