These are the estimated shipping times provided by UPS, subject to weather and other delays.

Feel Free To Make Us An Offer. We Reply Immediately In Most Cases

Shane Family Store LLC

-U.S. Based Seller
-Free U.S. Domestic Shipping on Select Books, DVD’s, & Vinyl
-Same Day Shipping if paid by 12pm noon CST M-F (excluding Federal Holiday)*
-No Hassle Returns*
-Responds to messages, offers, and inquiries within 12 hours. 
-During normal business hours (8am-1pm CST M-F) we typically respond within the hour.

 

RETURN POLICY*

            We offer free domestic returns for United States residents for 30 days upon the item's delivery date unless otherwise noted in our listing. Please send us a photo of the item’s current condition with your return request. If the item has been used/installed, is missing manufacturer packaging, broken or defective (buyer's fault), or otherwise in different condition from which it was received, we have the right to issue a partial/no refund. Upon receiving the item and examining the condition, we will send the appropriate refund via eBay (or Paypal if necessary).

SHIPPING & HANDLING POLICY*

        We offer same day shipping if the item is purchased by 12pm noon CST M-F excluding Federal holidays and if our store is on vacation (vacation information will be posted upon viewing our listings if applicable). It is our goal to provide a quality shipping experience for our customers. We will do everything in our power to meet our same day shipping deadline. Please note once the item is in possession of the carrier, any shipping delays are the carrier's responsibility and not at fault of Shane Family Store LLC. If your item did not arrive on time, please review your item's tracking on both eBay and the carrier's direct website prior to contacting us or eBay Customer Service. If your item has arrived damaged or contents missing, please document all information from the carrier and photos of the packaging so it can be submitted as a claim to the carrier. This includes keeping the packaging until the claim has been submitted and processed by the carrier. If an item is shipped via USPS (United States Postal Service) and the tracking has not been updated in 7 days, it is officially considered lost and a missing mail claim can be submitted. Please be aware we (as the seller) or you (as the recipient) cannot submit a missing mail claim with USPS until 7 days have passed from the last tracking update. If your item is shipped via UPS (United Parcel Service) or FedEx, please open a case with eBay and send us all documentation of the damaged or missing item so we can submit a claim to the carrier directly. It is eBay policy that we should not send refunds until the package has been officially declared lost or damaged by the carrier. We want to resolve any issues as soon as possible while also ensuring we get properly reimbursed for any carrier issues that are out of our control. If you have any questions about our shipping policies, please contact us directly.