HP Colour Copier 190
HP Colour Copier 280
HP Colour Copier 290
HP Colour Copier 310
HP Deskjet 1180c
HP Deskjet 1220c
HP Deskjet 1220c ps
HP Deskjet 1220cse
HP Deskjet 1220cxi
HP Deskjet 1280
HP Deskjet 3810
HP Deskjet 3816
HP Deskjet 3820
HP Deskjet 3820c
HP Deskjet 3820v
HP Deskjet 3820w
HP Deskjet 3822
HP Deskjet 6120
HP Deskjet 6122
HP Deskjet 6127
HP Deskjet 916c
HP Deskjet 920c
HP Deskjet 920cvr
HP Deskjet 920cxi
HP Deskjet 9300
HP Deskjet 930c
HP Deskjet 930cm
HP Deskjet 932c
HP Deskjet 933c
HP Deskjet 934c
HP Deskjet 935c
HP Deskjet 940c
HP Deskjet 940cvr
HP Deskjet 940cw
HP Deskjet 940cxi
HP Deskjet 948c
HP Deskjet 950c
HP Deskjet 952c
HP Deskjet 955c
HP Deskjet 957c
HP Deskjet 959c
HP Deskjet 960c
HP Deskjet 960cse
HP Deskjet 960cxi
HP Deskjet 970cse
HP Deskjet 970cxi
HP Deskjet 980c
HP Deskjet 980cxi
HP Deskjet 990cm
HP Deskjet 990cse
HP Deskjet 990cxi
HP Deskjet 995c
HP Deskjet 995ck
HP Digital Copier 310
HP Fax 1220
HP Fax 1220xi
HP Fax 1230
HP Fax 1230xi
Olivetti JobJet P200
HP Officejet 1510A2L
HP Officejet 5105
HP Officejet 5110
HP Officejet 5110v
HP Officejet 5110xi
HP Officejet G55
HP Officejet G55XI
HP Officejet G85
HP Officejet G85XI
HP Officejet G95
HP Officejet K60
HP Officejet K60XI
HP Officejet K80
HP Officejet K80XI
HP Officejet V30
HP Officejet V40
HP Officejet V40XI
HP Officejet V45
HP Photosmart 1000
HP Photosmart 1115
HP Photosmart 1215
HP Photosmart 1215vm
HP Photosmart 1218
HP Photosmart 1218xi
HP Photosmart 1315
HP Photosmart 2100
HP Photosmart P1000
HP Photosmart P1000xi
HP Photosmart P1100
HP Photosmart P1100XI
HP Photosmart P1115
HP Photosmart P1115cvr
HP Photosmart P1215
HP Photosmart P1215VM
HP Photosmart P1218
HP Photosmart P1218XI
HP PSC 700
HP PSC 720
HP PSC 750
HP PSC 750xi
HP PSC 760
HP PSC 900
HP PSC 940
HP PSC 950
HP PSC 950vr
HP PSC 950xi
Payment
We take payment from your PayPal account at the time we receive your order. Additional Terms and Conditions for payments made by paypal can be found at www.paypal.co.uk . We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.Non Receipt Of Items
If you have not received your items you must let us know within 7 days from the estimated delivery date. Once we know you have not received your item we will investigate the matter fully both internally and with our carriers. Unfortunately, we cannot investigate non-receipt deliveries after this time has elapsed. Investigations into lost parcels can take up to 14 days. Refunds or replacements will not be issued until the investigation is complete.
Orders sent by Royal Mail: We do advise that the majority of orders are received within 1-3 working days of despatch. However, for Royal Mail to class the order as lost in the post we have to allow them 15 working days to deliver before we can arrange a replacement or a refund [this is a Royal Mail rule].
Unfortunately, once the order has been despatched it is then the responsibility of Royal Mail to deliver your item, and as much as we would like to resolve this for you today we do have to allow them this timescale to deliver.
If you still haven't received it by the 15th working day, please contact us via eBay & we will investigate the matter for you.
Returns from outside the UK
If you purchase an item from our UK store then the return process is slightly different as we are based in the UK and you are taking the option to purchase from our UK Store. With this in mind any return to would be at the cost of the buyer under all circumstances.
Items Damaged in Transit
If your item is damaged in transit, we ask that you report it to us within 3 working days (24 hours for our business customers). If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method. Please contact us for more details as in many cases photo of damaged item as evidence will be accepted with no need to return.
Products Dead On Arrival
If your item(s) are faulty on arrival, please advise us as such within 3 working days.
If You Change Your Mind (DSR)
Under the Distance Selling Regulations, you have a statutory duty throughout the period of cancellation, to retain possession of the goods that have been delivered and take reasonable care of them.
If you cancel the contract under the Distance Selling Regulations you must return the goods to us at your own expense. You must take reasonable care to ensure that we receive the goods and the goods are not damaged in transit. Failure to do so might result in a breach of your statutory duty to take reasonable care and Cartridgex will have a right of action against you to withhold a refund.
If you cancel the contract under the Distance Selling Regulations and do not return the goods as required, we may charge you our direct costs of recovering the goods.
Please note: Distance Selling Regulations do not apply to businesses or Trade sales.
