Here at Made with Oak we are constantly working towards putting our customers first in everything we do. As part of this journey in making our customers’ transactions as seamless and hassle free as possible, we have now rolled out a completely free returns policy on all of our items.

We offer a free 30 day returns and full refund policy regardless of whether the item is faulty or you simply change your mind as part. This is just another example of Made with Oak’s passion and commitment in putting our customers first in everything we do.

If you wish to return an item, please kindly contact us. Please note that we require all items to be returned in their original packaging and condition.

The following process must be followed:

1. The item must be unused, and the original packaging must be kept

2. We will require you to send the following images via email:

- Pictures of the item without any packaging

- Pictures of the item fully packaged with the original packaging. All items will have corner protectors, polystyrene and cardboard

3. Once we receive the above, we shall go ahead and arrange collection of the item

4. Once the item has been collected, we shall issue you with a full refund

Damaged/Faulty Items

In the event of receiving faulty or damaged furniture, please ensure the following:

- Notify us within 30 days

- Email pictures of the defects/damage to the above email address

- We shall contact you within 24-48 hours with a resolution to the problem. You will have the option of a replacement, refund, compensation for the damage or a repair. The decision of what option to go for lies with the customer

- If a refund is requested, a full refund will be issued once we have collected the item from you

- If you do opt for a return or a replacement, please ensure the item is in its original condition and packaging.

We take great care in handling our products and ensure that the delivery companies we use are experienced in handling furniture. However, we do advise all customers to check the packaging at point of delivery. If any damage is found to the packaging, then please do note this on the driver’s paperwork when signing for the delivery.

Made With Oak brings you beautifully crafted, high-quality oak and painted furniture designed to elevate your home. Alongside our signature timber collections, we curate unique, design-led pieces that blend timeless style with modern living.

Since 2017, Made With Oak has been growing year after year, driven by a simple mission: delivering premium quality furniture at unbeatable, below-market prices. Today, we are proud to have transformed the homes of hundreds of thousands of happy customers across the UK with exceptional reviews.

With years of experience designing and importing premium hardwood furniture into the UK, we’ve developed an unmatched understanding of our craft. We’ve scoured the globe to build a world-class network of manufacturing partners who share our dedication to perfection. By working exclusively with the very best, we can proudly say that Made With Oak sets a new benchmark for quality and design in the industry.

You guys are king! This is possible because of you all. We listen to your feedback and act on it. You can buy with peace of mind with our free deliveries and free returns policy. We can offer this because we are truly confident you will love your furniture.