FEATURES AND SPECIFICATIONS
PRODUCT SHIPPING
Thank you for shopping with Arthauss Furniture! We are so
pleased you have chosen us for your furniture purchase, and we will do our best
to meet your service expectations.
While our team processes your order, please read the
following information carefully, as it will provide more information regarding
the order process and our products!
Please note that as per the product description, our
furniture is brand new and packed in its original packaging. It is delivered
flat packed for self-assembly. The manufacturers currently only provide
pictorial instructions - there are no written instructions. If you wish to see
the manual before purchasing, please contact us, and we will send it to you.
SCHEDULING
DELIVERY
Our deliveries start from 06:00 and finish around 20:00 -
depending on your area, with goods delivered seven days per week. Once your
delivery has been scheduled, our team will reach out to you to confirm your
order's exact delivery date and time slot - this is typically 72 hours before
delivery!
Should the provided time slot or date be unsuitable, please
get in touch with us, and we will do everything we can to accommodate your
needs! Once you agree to accept the delivery and for any reason you are not
present at the delivery address, we reserve the right to apply a re-delivery
charge of £40.00.
Please Note: Deliveries to Central London are
typically between 06:00 - 08:00!
It is the buyer's responsibility to make easy access for
delivery, i.e. leave appropriate instructions if the property is gated and has
a concierge.
Our delivery is to the ground floor only, and we will be
unable to carry the upstairs unless there is a suitable and accessible lift and
items will fit inside it.
You can book an additional service if you wish to have it
delivered to your property if you live in the basement flat or if the ground
floor of your property is located on the 1st floor and above (multi-storey
building). This is subject to a £20 charge (basement flat, 1st and 2nd floor)
or £40 (3rd and 4th floor).
Please Be Aware:
Mainland UK Delivery Only. Delivery to AB, DD, IV, HS, KW, PA, PH, PL, TR is
Unavailable.
Our delivery crew is unaccompanied and cannot move or take
away any of the buyer's personal belongings to arrange space. Please be advised
that our delivery team must always wear protective shoes within your premises.
On wet rainy days, it is advisable to have a carpet cover made available for
our staff to wipe their boots upon before entering your premises.
If a package or a piece of furniture is damaged, please get
in touch with us, and you will get a replacement as soon as possible. This
right is not extinguished if you have erected the furniture. In the unlikely
event of damaged, faulty or incorrect goods, we will rectify the error by
sending replacement goods or parts.
RETURNS
Distance Selling Regulations only apply to your order if the
goods have not been custom-made to your specification or if you have not
examined the product in our showroom.
If the Distance Selling Regulations apply, you can cancel
your furniture by notifying us in writing before delivery or within 30 days
beginning with the day after delivery.
Should a customer wish to return the goods, it is the
customer's responsibility to take good care of the furniture. Once delivery has
taken place, the customer is the furniture owner and is liable for any loss or
damage.
The customer must return goods in original packaging, and it
is the buyer's responsibility to return the items to our central warehouse in
good condition. Please note that we are currently unable to offer a collection
service.
Failure to take reasonable care may result in a claim
against you. To minimise the risk of any such claim, we ask that you return the
goods in appropriate packaging to prevent damage in transit. The refund will be
actioned once the goods have been inspected for damages and missing pieces.
As we cannot take responsibility for the assembly service,
damages must be reported before the assembly process occurs, and items which
have been partially or fully assembled will be unable to be returned for a full
refund.