Couriers & Delivery

• Standard couriers are used for smaller items.

• Remote UK areas (Highlands, NI, Islands) may incur a surcharge.

• International buyers are responsible for all local taxes & duties.

• Delivery times are estimates only; delays may occur due to courier or customs issues.

• If you need an item by a specific date, please contact us before purchasing.

Haulage Deliveries (Large / Heavy Items)

• Delivered kerbside on a pallet (driver not obliged to move items into your property).

• The haulage company will contact you directly to arrange delivery.

• Please check goods on arrival before signing. If damaged, sign as DAMAGED and contact us immediately.

• Missed delivery = redelivery fee charged by the haulage company.

Product Information & Returns

• Sizes and weights are approximate; colours may vary.

• Metal may rust; bronze items need care if outdoors.

• Handmade items may show slight variations in colour, finish, or size this is part of their unique character, not a defect.

• Returns must be in original packaging with order details, sent via an insured courier.