Quick Shipping Overview
- Free shipping via eBay Standard Envelope (includes basic tracking and shipping protection up to $20 per item / $50 for combined orders).
- All orders ship securely from Hawaii within 2 business days. Please allow a couple of extra days for delivery compared to mainland times.
- Every card is packaged in protective sleeves and reinforced materials to prevent damage. Higher-value or combined orders may be upgraded automatically to USPS Ground Advantage in a bubble mailer or box for full coverage. 🌺Mahalo for your patience and support!
THANK YOU FOR CHOOSING POKE LABS!
- At Poke Labs, you're not just another order number! Your satisfaction truly matters. We are a small family-owned operation dedicated to bringing quality assets to the TCG community. We strive for 100% satisfaction with every transaction.
Have an Issue with Your Order?
- Please message us via eBay before leaving feedback. We're committed to a quick and fair resolution.
Standard Response Window
- We typically reply between 8:00 AM - 8:00 PM HST (11:00 AM - 11:00 PM Pacific / 2:00 PM - 2:00 AM Eastern).
Poke Labs Shipping & Protection Policy
- Methods: eBay Standard Envelope (eligible low-value cards), USPS Ground Advantage, or Flat Rate boxes for bulk.
- Tracking & Insurance: Every order includes tracking and protection. High-value/combined orders are upgraded for full coverage.
- Secure Packaging: Cards ship in penny sleeves + top loaders (or Card Savers) for items over $20. All orders use reinforced packaging.
- Handling Time: Processed and shipped within 2 business days.
The Poke Labs Photo Standard
- All photos are taken in-house with professional lighting, no stock images, no filters.
- Backgrounds are cleaned to a solid color so edges and corners are clearly visible.
- High-resolution images with enlarged details let you see true condition.
Condition Policy
- Multi-quantity listings: Photos show a typical example. All cards are pre-screened to the same condition grade (e.g., Near Mint).
- $30+ cards: Photographed individually, the exact card you will receive.
- Unique wear: That card is listed separately with specific notes and photos.
- We follow standard TCG grading guidelines. Message us for extra angles before buying!
Return Policy
- All sales are final to maintain market stability and prevent tampering or pack-searching. We do not accept returns for buyer's remorse or market price changes.
- eBays Money Back Guarantee still applies for item's not as described, damaged, or missing. We're happy to provide additional photos or details before you purchase.