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Customs Duty/Tax
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
Buyers need to pay their own import duties,this is also the rules of Ebay.
We do not accept refunds because the goods returned due to the buyer refusal to pay customs duties,
Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
Shipping
Item will be shipped out within 5 business days after the payment.
Please check and make sure your address is correct before payment. (In order to make sure you can receive the items successfully, please provide your phone number as well.)
The items will be shipped via standard shipping. It usually takes around 3 to 4 weeks to United Stated, United Kingdom, Australia, Canada and some European countries. But for other countries, it may need 5-7 weeks to deliver the parcel. It may take longer time if there is abnormal weather condition or customs control issue. Please kindly contact us for refund or assistance if the item doesn’t receive during the time. (If you want a faster service, please contact us before your bidding or purchase.)
Please contact us for further assistance if you don't receive the item on time. (Before opening up any "Item not received" dispute/claim, please contact us for a full refund if you don't get the package 35 days after your cleared payment.)
Return
All items will be tested or checked carefully and packaged in good condition before sending out to you.
Some faulty items might happen especially after overseas transportation. We offer 30 days Dead On Arrival Replacement Warranty from the date of receipt.
You will be responsible for the returning shipping cost, and we will ship the replacement at our cost after receiving the returned item. Please contact us for details before sending the item back to us.
Replacement or refund will be issued after the items are received by us.
Feedback
We will automatically leave you a positive feedback after receiving your payment.
Your positive feedback is highly appreciated and very important to us.
If anything found less satisfactory, please kindly contact us for assistance first. We promise we will provide prompt and satisfactory solution to you. Your 100 satisfaction is our greatest goal here.
Friendly communication is always appreciated and welcome.
Every email / message will be responded within 48 hours. If no response within 48 hours, please kindly resend the message / email. Sometimes it might get filtered as a spam or our office is closed for weekends and public holidays.
