Payment
Policy
If you have
any problems with payment please contact us immediately so we can try to
resolve the issue.
Gift Aided Items
This item is being sold under the Retail Gift Aid scheme
which enables us to increase the value of donations by 25%. Mary Stevens
Hospice Trading Ltd is acting as an agent selling this item on behalf of
the Gift Aid Donor.
Postage
All items
are posted within 2 working days of cleared payment via Royal Mail or Evri
unless another service is requested. The chosen courier is subject to change as
sometimes parcels can go over the weight/size limit once packed. Combined
postage available for multiple items if we are able to do so, please request a
combined postage quote before paying the invoice. Please contact us as soon as
possible if you have any problems and we will do our best to resolve the issue.
Items are
available to collect in person from Halesowen, Monday – Friday 8:30am – 4pm,
providing payment has cleared.
If you wish
your item to be posted using a ‘tracked’ or ‘signed for’ delivery service,
please specify before paying the invoice and the postage cost will be adjusted
accordingly.
Please be
aware items brought on a Friday will not be posted until Monday, excluding Bank
Holidays!
Refunds
If you are not totally
satisfied with your order, please do not hesitate to contact us! We will do our
upmost to resolve any query or issue with an item at the earliest convenience.
Contact us
We operate
Monday-Friday 8:30am-4pm (excluding Bank Holidays). As a charity supporting
Mary Stevens Hospice we have a number of volunteers who help us and we try to
do our upmost to research thoroughly but sometimes things escape us so if you
are not happy please contact us. All our items are used unless stated if new.
As a charity
we do our upmost to be environmentally friendly so we use recycled packaging as
much as we can
Thank you for looking, please see our other listings.
E39 MB GA:5246