Kent & Stowe Luxury Leather Gardening Gloves Ladies Medium Fleece Lined Durable

Our customer service team is available Monday to Friday, from 9:00 AM to 5:00 PM. Please contact us through the eBay messaging system for any queries or support.

We aim to respond to all messages within 1–2 working days. As we are closed on weekends and public holidays, inquiries sent during these times will be answered once we reopen. If you do not receive a reply within this timeframe, please send us another message in case the first one was not received.

Dispatch Time

We aim to dispatch all orders within 1 working day of receiving cleared payment.

Please note: Certain circumstances such as delivery location, order volume, or public holidays may lead to dispatch delays of up to 48 hours.

Carriers

Your order will typically be delivered within 2–3 working days after dispatch.

Once a courier collects your parcel, we no longer have direct control over delivery times. We kindly ask for your patience while your order is in transit.

We currently use the following carriers:

• Royal Mail
• Yodel / Whistl
• Evri (Hermes)

Shipping Costs

Delivery to Mainland UK is included in the item price.

My Order Has Not Arrived

If your order does not arrive within the estimated timeframe, it may be delayed, temporarily misplaced, or held at your local delivery office.

Please check with your local post office, as couriers do not always leave a delivery card.

You may also arrange a redelivery via the Royal Mail website using your tracking number.

We recommend checking with neighbours or any safe locations around your property (e.g., bins, porches, sheds), as some parcels may be left there for security.

If your item has still not arrived after a few more days, please contact us for assistance.

We are happy to help with any issues regarding your order. If a problem arises, we kindly ask that you contact us first through eBay Messages before opening a return request.

Please read our returns information carefully.

How Long Do I Have to Return an Item?

• You may return most new, unopened items within 30 days of delivery for a full refund.
• If the return is due to our error (e.g., incorrect or faulty item), we will provide a free returns label or cover the return postage cost.

Your consumer rights are not affected.

Defective or Faulty Items

• If your product is faulty, we may offer a repair, replacement, or refund depending on your consumer rights.
• Please message us through your eBay account. Go to your order history, select the item, and choose “Contact Seller.”
• Our contact details may also appear on the invoice included in your parcel.

We aim to respond to all messages within 1–2 working days (excluding weekends). If you do not hear back, please send another message.

Condition of Returned Items

All returns must meet the following conditions:

• The item must be unused and in the same condition as received.
• The item must be in its original packaging unless it was defective. In this case, please contact us before returning.
• Please ensure the item is packaged securely to avoid transit damage. Do not apply tape directly to the product or its retail box.

Items must be returned in a fully resaleable condition. Failure to do so may result in a deduction of up to 50% from your refund to cover loss of value or repackaging costs.

Refunds and Replacements

• Once we receive and inspect your return, we will issue a refund or send a replacement.
• You will receive an email confirmation once your refund has been processed or your replacement dispatched.
• Refunds are issued to your PayPal account or original payment method.

Who Pays for Return Shipping?

• If the item is no longer wanted or ordered by mistake, the buyer is responsible for return postage.
• If the item is damaged, faulty, or incorrect, please contact us first — we will advise on the best return method and may provide a free return label.
• If you cannot use the provided return label, you may need to cover the return cost, which we can reimburse if applicable.

Where Do I Return My Item?

• All returns must be requested through your eBay order history. This will provide the correct return address and any applicable return label.
• Returns made without authorisation may not be eligible for a full refund.
• Please include the return slip or a copy of your invoice inside the parcel to help us process your return quickly.
• If you need help with the returns process, please contact us via eBay Messages.

Disclaimer

• Product images are for illustration purposes only. The actual product may vary.
• We may remove excess retail packaging to reduce postage costs.
• If you have any questions, please feel free to contact us.

We accept payments via Debit Card, Credit Card, and PayPal. All transactions are processed securely through eBay’s checkout system.