All pre-owned remotes have been tested and are guaranteed to work and we do NOT use factory stock photo?s, however,  due to multiple quantities, general appearance may vary, but if for any reason you are unhappy with your purchase we offer a generous 30 Day Hassle Free Return Policy. Returns must be received back for refund to be issued. If you have any questions, please do not hesitate to message us and we will answer as quick as we can and the best we can. Thanks for stopping by and don?t forget, ALWAYS DOMESTIC FREE SHIPPING!