- Most of our orders ship within 1 business day after payment received (Except the pre-sale products and special cases).
- Our product comes with free shipping, but some remote areas require additional shipping fees.
- In order to ensure that everyone receives the product faster, please check if the address includes the house number and try not to fill in the PO BOX address.
- We Ship to Australia From our warehouses in Melbourne or Sydney. Due to stock status and time differences, we will choose to ship your item from our first available warehouse for fast delivery.
- If you have not received your shipment within 15 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!
PAYPAL / VISA / MASTERCARD / AMERICAN EXPRESS / DISCOVER
Items to be returned must be in resalable condition.
Return Check List
Original packaging
PartsHawk RMA (return merchandise authorization) form
All accessories & hardware..
It covers functionality problems that occur with the auto part as a result of manufacturing.
It does not cover damage caused by improper installation; by accidents or damage sustained after installation; or by negligence in maintaining the part after installation.
2. We open Monday-Friday 9:00am-6pm ( GMT+8 ) and also please notice that might be some delay during Weekens and holidays.
3. If for any reason you are not satisfied with your purchase, please contact us to resolve any problem before leaving negative or neutral feedback, we will do our best to satisfy each customer. It won't help you solve the problem any faster by leaving negative feedbacks, only by contacting our professional customer suppport can help you solve the problems.
4. We are happy to exchange positive feedbacks. Please leave us all positive feedbacks and all "5 Star" ratings, we will do the same to you.
