We do our best to negotiate the best shipping terms possible and streamline our process in order to keep picking & packaging costs down, this way we offer a fair price to get your product(s) to you safely and on time. We use a variety of well established couriers or Royal Mail for our deliveries so we can provide tracking details on request. We do our best to dispatch within 48 hours (excluding weekends) meaning you should receive your parts within 3-5 days but if you do require your parts urgently then call us to request an urgent dispatch.

If you do require your parts extra urgently then you can collect from our Northampton depot. Alternatively we can fit them here for you too leaving you with total peace of mind and NO POSTAGE COSTS!

Contact us more details.

Important Rules To Aid An Efficient Delivery

• Please make sure you provide your telephone number & Mobile
• Please make sure you provide your vehicles registration number
• Please make sure you provide your email address, you must monitor this for updates.
• We make every effort to dispatch your parts within 48 hours of receiving cleared payment
• You will receive a confirmation email that your parts have been dispatched
• Please make sure there is someone in to sign for your delivery
• For delivery outside of UK Mainland please contact us

Postcodes excluded from mainland UK are:
AB31, AB33 > AB38, AB44 > AB45, AB51 > AB56, FK18 > FK21, G84, HS1 > HS9, IV1 > IV36, IV40, IV52 > IV54, IV63, KA27 > KA28, KW1 > KW14, KW15 > KW17, PA20 > PA40, PA41 > PA49, PA60 > PA78, PH19 > PH41, PH42, PH43 > PH50, TR21 > TR25, ZE1 > ZE3, Isle of Wight, Northern Ireland and all Isles off mainland UK.

As expressed in our terms we want happy customers, however we are wholesalers of parts and therefore are sometimes in the hands of the manufacturer when it comes to parts returned under warranty. We would want you to understand the following points before returning any item.

New Parts Unopened & Unused

1. Please ensure any returns are sent back in original and un-damaged re-sellable condition.
2. 14 DAY NO QUIBBLE MONEY BACK GUARANTEE. We accept returned items within 14 days of purchase, however you must notify us within 7 days via eBay to obtain a returns number otherwise it will not be accepted back.
3. We DO NOT refund original or return carriage charges we will ONLY refund the price of the part.
4. Unlike other eBay stores we DO NOT CHARGE re-stocking fees on correctly supplied goods.
5. Please contact us for the return address of your item DO NOT send back without prior authorisation.

Parts Returned Under Guarantee

1. All our parts carry a minimum 12 month guarantee with the manufacturer.
2. You must notify us of the return so we can notify the manufacture to expect it back for inspection.
3. We will only exchange the item once we have been authorised to do so from the manufacturer alternatively you can purchase a new part and once we are authorised to do so refund the new order.
4. We are on your side so as long as you are willing to co-operate with us we will do our utmost to ensure a warranty situation is handled as efficiently as possible.
5. Please contact us for the return address of your item DO NOT send back without prior authorisation.

All the products we sell would have a minimum of 12 months warranty (unless otherwise stated), in the very unlikely event that you have a problem with any product you have purchased from us, then please contact us via eBay messages.

Full details of our terms and conditions can be found HERE

Online Automotive aims to keep customers happy and we trust you will have a positive experience with us. We understand the importance of delivering a high level of service to our customers. Should you, for any reason, experience any issues with your order please do not hesitate to contact us.

We like to look after all aspects for our customer. Positive feedback is important to us. We do however understand that sometimes things can go wrong however please be reassured we will be on hand to assist as much as possible. We aim to respond back to queries as quick as possible and this is normally within 24-48 hours. Our operating hours are 9am-5pm

To contact our Customer Service Team, simply click Send Message and our Customer Service team will be happy to assist.