WE AIM TO RESPOND TO YOUR ENQUIRIES WITHIN 12 TO 24 WORKING HOURS.
IN RARE CASES, IT MAY TAKE LONGER. WE WILL DO OUR BEST TO RESPOND WHEN POSSIBLE.
WE DO NOT RESPOND TO WEEKEND ENQUIRIES UNTIL THE NEXT WORKING DAY
WE DO NOT RESPOND TO ENQUIRIES ON PUBLIC HOLIDAYS UNTIL THE NEXT WORKING DAY
IF YOU HAVE ANY QUERIES OR ISSUES,
WE WOULD MUCH APPRECIATE THAT YOU REACH OUT TO US
BEFORE SUBMITTING ANY NEGATIVE FEEDBACK
IF YOU DO NOT RECEIVE YOUR ITEM, PLEASE CONTACT US FIRST.
LEAVING ANY NEGATIVE REVIEWS OR OPENING A CASE WILL AFFECT OUR SELLING STATUS.
WE STRIVE TO RESOLVE ANY MATTER AMICABLY
WE SEND MANY OF OUR ITEMS VIA ROYAL MAIL AS WE FEEL THEY ARE THE MOST RELIABLE.
ROYAL MAIL RECOMMENDS TO WAIT AT LEAST 10 WORKING DAYS
BEFORE AN ITEM IS CONSIDERED LOST OR MISSING.
IN SOME CASES, ITEMS MAY TAKE LONGER THAN USUAL TO ARRIVE. THIS IS OUT OF OUR CONTROL.
ALL EFFORTS ARE MADE BY US, TO THE BEST OF OUR ABILITY, TO RESOLVE AN ISSUE