Responsibility

Our articles are shipped accompanied by tax receipt. Who wants invoice must request it during the order, communicating the fulfillment/company complete with Tax ID code or VAT number And SDI code, using eBay messaging.

All our products (unless otherwise specific) I'm strictly officers, original, new and within theoriginal packaging (or original packaging).

• If the delivery times of the ordered product undergo delays compared to those indicated by the platform, Matic Line He undertakes to give prompt communication to the customer through the messaging of the platform.

Reference legislation

The sale is regulated by Italian and European legislation, in particular:

• Consumer Code (Legislative Decree 206/2005 and subsequent amendments): protects the seller from illegitimate requests from the buyer and guarantees the correctness in transactions.
• European Directive 2011/83/EU on consumer rights: establishes the conditions for the right of withdrawal and the seller's obligations.
• EU Regulation 524/2013 on the resolution of online disputes (ODR): allows the extrajudicial resolution of disputes through the European Commission's ODR platform (Click here).
• EU Directive 2019/770 and 2019/771: governs the guarantees on the goods and contracts for supply of digital content.
• Art. 1470 and following of the Civil Code: governs the purchase contract.
• Legislative Decree 70/2003 on electronic commerce: regulates online sale and protects the seller in case of unjustified disputes.

Right of withdrawal and conditions of sale

The right of withdrawal is recognized by 14 days by delivery, as required by theart. 52 of the Consumer Code, but lapses in the following cases:

• Open or used sealed products (art. 59 Consumer Code).
• Customized or on request products.
• Articles subject to rapid deterioration.

The return expenses are borne by the buyer, except for proven conformity defects.

Guarantee and responsibility

• The products are covered by Legal guarantee of compliance of 24 months for private individuals and 12 months For companies (art. 128-135 Consumer Code).
• The seller is not responsible for damages deriving from improper use of the product.
• Any disputes must be reported within 8 days of receipt of the goods (art. 1495 Civil Code).

Customer Service

Our Customer Service, replies from Monday to Friday at the following times:

• 08:30 - 12:30
• 15:00 - 18:30
• Saturday / Sunday closed

Product availability
We reserve the right to accept or not the orders that will be placed and in any case until the goods are exhausted. The items for sale can be temporarily not available, in this case the sigg. Customers will be notified by e-mail within a maximum of seven days from the receipt of the purchase order. In the event that the ordered article is no longer available, we use the right to cancel the request received, re -crediting the amounts possibly paid.

Prices
The prices of the products displayed are including VAT.
Prices can be changed at any time, without notice.

Privacy Policy
With reference to the provisions of Legislative Decree 196/2003, containing provisions to protect confidentiality in the processing of personal data, we want to inform you that the personal data you provide, that is, recordings and/or acquired in the context of our activity, can form the subject of processing with or without the help of electronic means, in compliance with the legislation referred to above, for the institutional purposes of our activity.

Terms and conditions of sale of bft products - Ditec - faac - Nice - Roger, and all brands that require technical skills by professionals in the sector.

• The Salesperson fulfills the obligation to provide information on products with technical cards attached in the product for sale, only finished items, non -spare parts, pursuant to Consumer Code (Legislative Decree 206/2005) and of the EU Regulation 2019/1020 on market surveillance and compliance of products.
• AND responsibility of the buyer, which recognizes the essentiality of this obligation, to be in possession of the qualifications necessary for correct and safe use of bft - Ditec - faac - Nice - Roger products, being the intended use of confidential only to professionals in the sector, as established pursuant to DM 37/2008 and of the Machinery Directive 2006/42/EC.
• In case of private user, by making the purchase accepts the aforementioned conditions, in consideration of the technical characteristics that distinguish bft - Ditec - faac - Nice - Roger products and the related safety needs provided for by EU Regulation 765/2008.
• THE'Private buyer, not having the technical skills for the natural intended use of bft products - Ditec - faac - Nice - Roger, can generate situations potentially dangerous. Therefore, the installation can be carried out only by professional installers, as required by theArt. 15 of Legislative Decree 81/2008 regarding work safety.
• THE'professional installer o specialized technician, in possession of adequate skills aimed at guaranteeing correct installation of the product, will have to issue the customer a tax document which certifies the actual installation of the purchased product DM 37/2008 and from the CEI 64-8 standard.
• Otherwise, the private customer which does not fulfill the requests mentioned above and generates potentially dangerous situations will not be able to make use of the guarantee on the products indicated, in accordance with Articles 130 and 132 of the Consumer Code, which provide for the forfeiture of the guarantee in the event of improper use of the product.

All.to: Conditions of sale valid since September 2020.

Shipments

Matic Line he sends throughout Italy and in the European Community, guaranteeing speed and safety in shipments through express courier. All shipments are carried out with adequate packaging to ensure the integrity of the goods during transport.

Shipments take place Only after the payment has taken place. The customer will receive one Tax receipt payment together with the goods. In case of invoice request, it is mandatory to communicate the company data at the time of the order, as required by theArt. 22 of Presidential Decree 633/72 and from the Directive 2006/112/EC on VAT.

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Shipments are carried out by express courier
All orders are evaded in the shortest possible time.

The tax receipt is attached to all shipments
If requested at the time of the order, one can be issued fiscal workmanship, as required by current tax regulations.

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Prices and availability of shipments

• Minor Islands: The cost may vary; Contact us before the purchase to verify it.
• Shipments abroad and remote locations: It is necessary to request a verification before the order to obtain a precise quote.

For shipments outside the European Union, any customs duties or import taxes are borne by the buyer, according to the current legislation in the country of destination (EU Regulation 2019/1020 on market surveillance).

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Delivery and responsibility times

The estimated delivery times depend on the reception of payment and the destination of the order. In general, delivery takes place within 24/48 hours for Italy and 3-7 days for Europe, except for causes of force majeure.

Delays in delivery due to strikes, logistical problems or unexpected couries they cannot be the subject of dispute, as established by Directive 2011/83/EU on consumers' rights.

In the event of non -receipt of the package, the customer is required to contact us promptly, providing the order number, so that we can make the necessary checks with the courier and resolve the disservice in the shortest possible time.

At the time of delivery, the customer is required to control the integrity of the package. If the package is damaged, it must be accepted with control reserve and reported immediately to the courier, otherwise it will not be possible to request the reimbursement or replacement of the damaged goods, in accordance with the Legislative Decree 286/2005 regarding the transport of goods.

Shipments

Matic Line sends throughout Italy and European Community ensuring rapidity and safety in shipments, by express courier. Shipments take place only after payment. Buyers will receive a tax receipt together with the goods. In the event of an invoice request, the data must be communicated at the time of the order.

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Shipments are made

• With express courier
• The goods are sent after the payment has been paid
• All shipments are attached to all shipments
• On a specific request, the invoice can be issued

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• It refers to Italy and the major islands
• For the minor islands contact us to check the cost
• For shipments abroad and in remote locations, the cost must be verified. Contact us before the purchase.

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Delivery times

Estimated delivery times vary according to when the seller receives payment.

Any delays due to strikes or carrier problems must not be subject to disputes.

In case of non -receipt of the package, we invite you to inform ourselves to verify and remedy the disservice.

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Right of withdrawal

The customer-consumer (natural person Who buys the goods for purposes not referable to his professional activity) can exercise the right of withdrawal and withdraw from the contract for any reason.

To exercise this right, the Customer must send a communication to Matic Line by 14 working days from the date of delivery of the goods.

Note: Customers who buy with VAT number they cannot exercise the right of withdrawal.

Conditions for the exercise of the right of withdrawal:

• The good purchased must be intact and returned to the original packaging, complete in all its parts (including packaging, documentation and any accessories).
• To avoid damage to the original packaging, we recommend inserting it in a second box. Do not apply sticker labels or ribbons on the original packaging.
• The transport costs for the return of the goods are Free only in Italy.
• Matic Line does not respond for damage or loss of goods returned with unposestated shipments.

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Refund to the customer

Any restoration costs for damages ascertained to the original packaging will be deducted from the refund.

Matic Line will refund the customer for the only amount of the product, excluding transport costs, through:

• Storno of the amount on credit card via eBay

Reimbursements for non -EU customers

In addition, any costs of import fees.

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When the right of withdrawal decays

The right of withdrawal lapses in the following cases:

• Use, even partial, of the good
• Lack of the external package and/or the original internal packaging
• Absence of integral elements of the product
• Damage to the product for reasons other than transport

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Communications and complaints

All communications and complaints relating to purchasing contracts must be addressed to customer service:

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Competent

The purchase contract between the Customer and Matic Line is regulated by Italian law. For any controversy theJudicial Authority of Terni, pursuant to Regulation (EU) 1215/2012.

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