At Autobarn, we know your time is important and getting to the store can sometimes be inconvenient. This is why we have Delivery for all Autobarn.com.au customers; allowing you to purchase your products online and have them delivered to your door.

Its simple, easy and convenient.

At Autobarn, we want You as a Customer to be completely satisfied with your purchase.

To help us achieve this, we have a 14 day Change of Mind policy where you are able to return an item for a refund or exchange.

This Autobarn Returns Policy is in addition to your rights that you may have under Australian Consumer Law.

When choosing to return a purchase, please make sure the product is:

* Unused
* In the original packaging with minimal damage
* In a re-sellable condition
* Returned with the original receipt
* Within 14 days of receipt of product. e.g. Collection from a store or the day the Delivery arrives at your location 

What happens when I return my goods?

The goods will be initially assessed by the staff at the store to make sure all parts are being returned and the item works. In some cases, the goods may need to be sent off to the supplier or manufacturer for assistance.  These products include but are not limited to electrical goods, sound and audio products and car parts.

Some suppliers and manufacturers require us to send the products to them prior to a refund or credit being issued. Your local Autobarn store will advise you if the product needs to be sent off. They can also provide you with an approximate timeframe, but this may vary from product to product.

If the supplier determines that the goods are not faulty, there may be additional charges applied for freight which must be paid prior to the collection of the products.

Australian Consumer Law:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Consumer guarantees do not apply if you:

* got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it misused a product in any way that caused the problem
* knew of or were made aware of the faults before you bought the product
* asked for a service to be done in a certain way against the advice of the business or were unclear about what you wanted

With more than 135 stores throughout Australia, the team at your local Autobarn can help you get exactly what it is you want from your car.

For us, its not just about selling products; Autobarn staff want to know what it is you are trying to achieve, what type of car you have, do you plan to do the work yourself or do you need a hand from us?

Come in and have a chat to our team; whether its about the latest in car audio, keeping your car looking show room new, making sure your engine gets the care it needs or finding just the right parts and tools to do it yourself, we can help you.

And if you are not so great on the tools, we can find and fit exactly what you need; wiper blades and light globes, car audio, batteries, roof racks & storage pods and seat covers. We even have Australian Child Restraint Initiative Resource accredited baby seat fitting specialists in many stores.