The Online Shoe Shop Ltd is a family-run footwear specialist with roots in the UK footwear trade since the late 1970s. Proudly connected to the UK’s finest footwear institutions, we’re renowned for our ability to present sophisticated and progressive designer collections alongside elegant interpretations of classic footwear — all available online for customers who value quality, fit and timeless style.

All orders received by 3pm are dispatched on the same working day with Royal Mail Tracked Service.

We are a UK based company and all items are delivered as Tracked.

Please try the item before making a return decision.

We will happily accept any unworn returns that are notified within 7 days of receipt.

Our advice would be to try the item before returning. If you wish to return an item, please open a return request on eBay and post the item back in the condition supplied along with a note with your details.

To exchange an item, please return the original item back for a refund and repurchase the required item.

Once your goods are accepted back into stock you will be issued with a refund - usually within 2 working days of being received back.

Unfortunately, we are unable to provide refunds if the goods have been worn or you have changed your mind after wearing. You will not be entitled to a refund 30 days after purchase.

We aim to give you an easy, hassle-free shopping experience. Your feedback is very important to us. If for any reason you feel you cannot leave 5-star positive feedback, please give us the opportunity to resolve any problems and we will try our best to satisfy your needs. We regret we cannot resolve any issues once negative or neutral feedback has been left.

If you have any queries regarding any of our items or your order, please contact us using the eBay messaging system

Our customer service team is available:
Monday - Friday 9AM - 3PM

We aim to respond to your emails within 1 working day.