Shipping - All orders placed with ActionVillage will be shipped within 24-48 business hours from the time payment is received and cleared. All of our packages are shipped via USPS First Class Mail, USPS Priority Mail or FedEx Ground service. All of our orders ship from Southern California and arrive to United States customers within 1-7 business days.
Contact - ActionVillage has a great customer support department on hand and ready to answer all of your questions. Please contact us through our eBay contact form if you have any questions about an item you are looking to purchase or an order you have placed. We will respond to your inquiry in 24-48 hours.
Returns - Thank you for shopping at ActionVillage. In the unfortunate event you need to return a product, please read our entire procedure so we can expedite your return. All returns must meet the following requirements:
* Any item taken in for return must be brand new, factory sealed and unused.* No returns on paintballs.* Returns must be authorized within 30 DAYS of placing your order.
If your item is eligible for return, please contact us through eBay for an RMA Number. If you do not get an RMA number, THE PACKAGE IS GUARANTEED TO BE REFUSED.
In the unfortunate event you receive a wrong item with your order, please notify us immediately so we can get your item corrected. We will issue an RMA number and provide you with a pre-paid return shipping label so you may ship the wrong item back to our facility. Once the return is received and processed, an exchange will be completed for the correct item or you may request a refund for the item.
With the RMA number clearly written on the outside of the package, please send your return to:
ActionVillage 41 Moreland Road
Simi Valley, CA 93065
WE DO NOT TAKE BACK ANY USED OR OPENED PRODUCT. All items are sold with a warranty that is 100% covered through the manufacturer.
